Senior Client Success Manager IT Services & Growth

Lvs1; Houston (TX); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical Insurance

Retirement Savings 401(k)

Job summary

Long View Systems in Houston seeks a dynamic Manager, Client Success to lead key client programs, optimize service delivery, and drive IT teams to exceed expectations. You will own change and escalation processes, monitor delivery, and collaborate with recruitment to hire top talent.

This role requires 10+ years in consulting or professional services, 5+ years in management with financial accountability, ITIL experience, and strong leadership.

Qualifications

• 10+ years in a consulting or professional services environment.
• 5+ years in a managerial role with full financial accountability.
• Experience in IT professional services, business transformation and cloud adoption.

Responsibilities

• Oversee key functions within assigned client accounts.
• Manage service delivery processes and drive improvements.
• Own change and escalation processes and ensure reporting accuracy.

Skills

IT Management

Leadership

Budget Management

ITIL

Customer Focus

Education

Post-secondary education

Tools

Microsoft Certifications

Job description

Long View Systems in Houston seeks a dynamic Manager, Client Success to lead key client programs, optimize service delivery, and drive IT teams to exceed expectations. You will own change and escalation processes, monitor delivery, and collaborate with recruitment to hire top talent.

This role requires 10+ years in consulting or professional services, 5+ years in management with financial accountability, ITIL experience, and strong leadership.