Senior Client Success Manager, Enterprise (Staffing)

Indeed; Burlington (VT); On-site; USD 90,000 - 135,000; Full time

Job summary

Indeed is seeking a driven Enterprise Client Success professional in Burlington, VT. You will drive proactive engagement with large clients and agencies by email, phone, and video, surfacing trends and opportunities to maximize hires and ROI.

Collaborate with Sales, Product, and technical teams to resolve issues and ensure value delivery. You will guide executive-level discussions, align product adoption with client goals, and manage complex campaigns with a focus on retention and long-term

Qualifications

• 5+ years of related experience or a Bachelor’s degree with 2+ years related experience
• Experience in Recruitment/Staffing, Tech/HR Tech, Ad/Media Agency, B2B, Account Management, or Customer Service

Responsibilities

• Own revenue retention and growth across enterprise and agency books.
• Deliver measurable hiring and business outcomes through data-backed optimizations and budget stewardship.
• Facilitate executive discussions; translate business goals into adoption plans and success metrics.
• Coordinate cross-functional resources to accelerate value and resolve challenges.
• Champion product adoption and tracking to improve attribution and insights.
• Maintain SLAs and clear communication of updates and next steps.
• Present enterprise- and agency-ready performance insights and recommendations.

Skills

Enterprise clients

Executive engagement

Data-driven

Campaign optimization

ROI optimization

Stakeholder management

Education

Bachelor's degree (related field)

Advanced degree (optional)

Tools

CRM platforms

Analytics tools

Job description

Our Mission

As the world’s number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.

(*Comscore, Total Visits, March 2026)

Day to Day

In this role, you’ll drive proactive, personalized engagement with enterprise clients and agencies via email, phone, and video, prioritizing live calls for complex topics. You’ll conduct executive-level discovery, maintain ongoing client connections, and surface trends, risks, and opportunities across portfolios. Using data, reporting, and insights, you’ll deliver evidence-based recommendations, build optimized recruitment advertising campaigns, and maximize hires, ROI, and long-term value. You’ll also drive adoption of key products and employer tracking tools while leveraging partner programs and internal consulting resources.

You’ll partner with Sales on strategic account planning, join client calls to identify revenue and product opportunities, manage escalations with a solutions-oriented approach, and uphold SLAs and documentation standards. You’ll collaborate with technical, product, and external teams to resolve complex issues quickly and manage high-impact on-site client engagements when possible. Throughout, you’ll continuously grow your AI, product, and process expertise, apply what you learn in practice, and share best practices to elevate team and client outcomes.

Responsibilities

• Own revenue retention and growth by monitoring signals, mitigating churn risk, and executing recovery strategies across enterprise and agency books.

• Deliver measurable hiring and business outcomes through data-backed optimizations, budget stewardship, and campaign performance management.

• Facilitate C‑suite and senior collaborator discussions; translate business goals into solutions, adoption plans, and clear success metrics.

• Orchestrate cross-functional resources (Sales, Product, Technical, Consulting, Partner Programs) to accelerate value and resolve complex challenges.

• Champion product and tracking adoption to improve attribution, insights, and decision-making.

• Maintain operational excellence by adhering to SLAs, maintaining effective case hygiene, and clearly communicating updates and next steps.

• Provide enterprise- and agency-ready presentations on performance, insights, and recommendations; document outcomes and follow-through.

Skills/Competencies

• Requires a minimum of 5 years of related experience; or Bachelor's degree and a minimum of 2 years of related experience; or an advanced degree without experience

• Related experience may include Recruitment/Staffing, Tech/Dot-com, HR Tech, Ad/Media Agency, B2B, Account Management, or Customer Service