Senior Client Success Manager

Silvur; United States; On-site; USD 90,000 - 110,000; Full time

Job summary

Silvur is seeking a Senior Client Success Manager to lead the onboarding and relationship management for credit union partners in their Medicare partnership. This critical role ensures a seamless launch and engagement between Silvur and partners, leveraging strong relationship-building, project management, and communication skills while providing a robust compensation package with performance incentives.

Benefits

Health benefits (healthcare, vision, dental)

Paid time off + holidays

401k with employer contribution

Flexible working environment

Qualifications

• 5+ years experience in client onboarding, partner success, or account management.
• Prior start-up experience required.
• Strong PowerPoint and Excel skills.

Responsibilities

• Own the implementation process for new credit union partners.
• Serve as the main point of contact for credit union stakeholders.
• Manage the ongoing relationship between Silvur and credit union partners.

Skills

Strong relationship-building

Project management

Communication

Data analysis

Collaboration

Education

5+ years experience in client onboarding or account management

Background in insurance, Medicare, financial services

Tools

Asana

Google Suite

Job description

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This range is provided by Silvur. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$90,000.00/yr - $110,000.00/yr

About The Role

As a Senior Client Success Manager, you'll lead the onboarding and relationship management of our growing list of credit union partners for their Medicare partnership. You'll serve as the primary project lead ensuring successful launch, execution, and engagement between Silvur and our partner institutions. This role is critical in ensuring Silvur's Medicare solutions feel like an extension of the credit union brand and experience.

Responsibilities

• Own the implementation process for new credit union partners as we launch Medicare with them—from kickoff to full program deployment
• Coordinate project timelines, training delivery, and onboarding documentation
• Serve as the main point of contact for credit union stakeholders including marketing, operations, and executive sponsors
• Collaborate closely with local Silvur Medicare agents to support in-branch staff training and member education
• Customize referral processes and program workflows to match partner preferences and systems
• Set up tracking for referrals and engagement metrics; report trends to internal teams
• Partner with internal operations and marketing teams to optimize cross-functional efforts and improve member outcomes
• Manage the ongoing relationship between Silvur and credit union partners serving as the main point of contact and liason for requests, support, optimization, etc
  
  
  

Requirements

Preferred Qualifications

• 5+ years experience in client onboarding, partner success or account management roles
• Prior start-up experience required
• Background in insurance, Medicare, financial services, or B2B2C platform partnerships
• Prior experience collecting and analyzing data to make data informed decisions
• Strong Powerpoint and Excel skills. Previous experience working with project management software like Asana. Comfortable using Google Suite, Zoom, Team and other digital communication tools
• Strong relationship-building, communication, and project management skills
• Comfortable leading cross-functional projects with internal and external stakeholders
• Passion for helping others make informed decisions big life decisions like retirement and healthcare
  
  
  

Benefits

Compensation & Benefits

You will be an employee of Silvur Technology Services. Employees receive a total compensation package including salary, options, health benefits (healthcare, vision, and dental), paid time off + holidays, and 401k with employer contribution. You may choose the technology you need to help you excel in your role. You will work in a flexible environment with an impact-driven, high-growth team that is changing the future of retirement healthcare.

Base Salary: $90,000 - $110,000 per year, depending upon experience.

This role is eligible for incentive with a target of up to $40,000 depending on results.

Silvur Technology Services is an equal opportunity employer. We're committed to building a team that reflects the diverse communities we serve and creating a workplace where everyone feels valued and included.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Industries

  IT Services and IT Consulting

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