Senior Manager, Customer Success

BCD Travel; United States; Remote; USD 85,000 - 95,000; Full time

Job summary

BCD Travel, un leader du secteur de la gestion de voyages, recherche un Senior Manager, Customer Success et Data Visualization. Ce rôle est crucial pour l'engagement des clients et l'optimisation des solutions basées sur des données, avec une forte emphasis sur les compétences analytiques et relationnelles. Travaillant dans un environnement virtuel flexible, vous profiterez d'opportunités de croissance, d'une culture diverse et d'avantages du secteur.

Benefits

Heures flexibles et opportunités de travail à distance

Croissance de carrière et développement des compétences

Jours de congé généreux

Pack de rémunération équitable

Avantages et réductions dans l'industrie du voyage

Environnement de travail inclusif et diversifié

Qualifications

• Expérience en gestion de la réussite client et relations clients.
• Capacité à fournir des informations claires et percutantes en matière de données.
• Proactivité dans l'identification des lacunes et conduite des initiatives.

Responsibilities

• Développer des relations avec des clients existants et prospects.
• Conduire des ateliers clients sur la gestion des dépenses et les stratégies d'approvisionnement.
• Fournir des analyses de données significatives en collaboration avec l'analyste senior.

Skills

Data Insights

Client Engagement

Communication

Adaptability

Innovation

Job description

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Senior Manager, Customer Success

Location: US, Virtual, NOAM

Join BCD: Grow, connect, collaborate, and celebrate with our global team.

Position: Senior Manager, Customer Success and Data Visualization (Remote)

Full-time, United States

As part of the Stay team, BCD’s comprehensive hotel category management approach, you will engage with clients to drive successful data-driven outcomes throughout the customer success lifecycle. You will lead client activations, foster client relationships, and support internal teams to implement and optimize solutions that deliver value for BCD and its clients. Communication and collaboration across departments are essential to improve our hotel solutions suite.

Your responsibilities include:

• Develop and maintain relationships with prospects and existing clients, acting as a trusted advisor in hotel category management.
• Lead customer workshops on topics like spend management, sourcing strategies, booking technologies, and traveler engagement, providing tailored recommendations.
• Ensure contractual commitments are met, share progress with stakeholders, and create action plans for forecasted shortfalls.
• Coordinate with various departments on hotel-related solutions development and delivery.
• Work with program management to ensure configurations deliver successful outcomes.
• Provide meaningful data insights in collaboration with the Senior Business Analyst.
• Lead Data Visualization storytelling activities across the organization.

About you:

• You enjoy engaging with diverse clients and internal teams.
• You excel at providing clear, impactful data insights.
• You are proactive in identifying gaps and driving initiatives.
• You can articulate a clear vision and persuade others to embrace change.
• You are innovative and goal-oriented.
• You thrive in fast-paced environments and adapt to shifting priorities.
• You are committed to continuous improvement and optimization.
• You value being part of a global team.
• You have a learning mindset and enjoy applying new skills.

About us: We are a market leader in travel management, operating in over 100 countries with more than 10,000 employees, most of whom work virtually. We are committed to sustainability and customer success. Learn more about BCD Travel.

Working at BCD means connecting, collaborating, and celebrating in a flexible, virtual environment that promotes work-life balance. Discover why people join BCD and the perks of working here.

What we offer:

• Flexible hours and remote work opportunities
• Career growth and skill development
• Generous vacation days
• A fair compensation package including wellbeing tools
• Travel industry perks and discounts
• An inclusive, diverse work environment

The salary range for this role in the US is $85,000 to $95,000, depending on experience, skills, and location.

Ready to join? Apply now!

We encourage diverse candidates to apply, even if your experience doesn’t match all qualifications. We are committed to providing accommodations for all employees. For requests, contact our Talent Acquisition team at [e-mail].