Senior Client Success Manager

Zeta-Global; New York (NY); Remote; USD 80,000 - 100,000; Full time

Benefits offered by this job

Unlimited PTO

Medical/Dental/Vision

Equity and ESPP

Employee discounts

Job summary

Zeta Global in New York, NY seeks a Senior Client Success Manager to lead strategic partnerships, oversee campaigns, and drive account growth. You will serve as trusted advisor across assigned accounts, coordinating with Sales and internal teams to optimize programs and maximize revenue while delivering measurable outcomes.

The ideal candidate has deep client management experience, strong project management skills, and the ability to translate objectives into actionable recommendations, with

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• 6+ years in digital advertising, account management, client services, or project management.
• Proven ability to build and strengthen stakeholder relationships at all levels.
• Experience managing multiple complex projects in a fast-paced environment.
• Strong strategic thinking, problem solving, and client objective translation.
• Excellent organizational and communication skills.

Responsibilities

• Develop and maintain strong relationships with client stakeholders as trusted partner.
• Provide strategic recommendations based on objectives, trends, and market dynamics.
• Identify growth opportunities and collaborate with Sales on strategies.
• Create and manage client roadmaps with milestones, testing, and long-term goals.
• Oversee end-to-end campaign execution and cross-functional coordination.
• Lead client meetings, produce performance updates, and present recommendations.
• Prepare concise, impactful client-facing materials and maintain thorough documentation.

Skills

Client relationships

Strategic thinking

Project management

Communication skills

Education

Bachelor's degree in Marketing, Advertising, Business, Communications, or related field

Job description

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com .

OVERVIEW

We are seeking a highly motivated and results-driven Senior Client Success Manager who is passionate about building strategic client partnerships and delivering exceptional results. This individual will serve as a trusted advisor to clients while acting as the operational lead across assigned accounts. The Senior CSM will be responsible for driving client success, overseeing campaign execution, identifying growth opportunities, and ensuring alignment between client objectives and Zeta's solutions.

The ideal candidate combines strategic thinking, strong project management capabilities, and outstanding relationship-building skills to deliver measurable business outcomes and foster long-term client partnerships.

Key Responsibilities

• Develop and maintain strong relationships with client stakeholders, serving as a trusted partner and advocate.
• Leverage expertise in Zeta's solutions, client objectives, industry trends, and market dynamics to provide strategic recommendations that drive account growth and performance improvements.
• Identify opportunities for program optimization, innovation, and incremental revenue generation, partnering closely with Sales to develop and present growth strategies to clients.
• Create and manage client roadmaps that outline key milestones, testing strategies, optimization opportunities, and long-term business objectives.

Campaign & Project Management

• Oversee the end-to-end execution of marketing campaigns, ensuring client goals, timelines, and performance expectations are met.
• Coordinate cross-functional teams to manage campaign launches, custom creative development, asset implementation, audience targeting, and campaign documentation.
• Develop and manage project plans, timelines, and deliverables while proactively identifying and mitigating risks.
• Ensure seamless coordination across internal teams to drive operational excellence and high-quality client deliverables.
• Serve as the primary point of contact for all client communications, including campaign updates, performance reporting, strategic recommendations, creative revisions, and operational requests.
• Lead recurring client meetings, including weekly status calls, quarterly business reviews, and strategic planning sessions.
• Develop clear, concise, and impactful client-facing materials that communicate performance, progress against objectives, and future opportunities.
• Maintain comprehensive documentation of client activities, decisions, deliverables, and action items to ensure alignment and accountability across teams.

Qualifications & Experience

• Bachelor's degree in Marketing, Advertising, Business, Communications, or a related field, or equivalent professional experience.
• 6+ years of experience in digital advertising, account management, client services, project management, or a related client-facing role.
• Proven ability to build, manage, and strengthen relationships with stakeholders at all levels of an organization.
• Demonstrated success managing multiple complex projects in a fast-paced, deadline-driven environment.
• Strong strategic thinking and problem-solving skills, with the ability to translate client objectives into actionable recommendations.
• Excellent organizational skills and attention to detail, with the ability to manage competing priorities effectively.
• Exceptional written, verbal, presentation, and business communication skills.

Preferred Attributes

• Experience working within a cross-functional environment that includes Sales, Operations, Creative, Analytics, and Product teams.
• Ability to interpret campaign performance and identify opportunities for optimization and growth.
• A proactive, client-first mindset with a passion for delivering measurable business results.
• Experience presenting to executive-level stakeholders.

Additional Requirements

• Willingness to travel as needed to support client meetings, business reviews, and company events.

This role offers the opportunity to become a strategic advisor to some of Zeta's most important clients while driving growth, innovation, and client success across a dynamic and rapidly evolving digital marketing landscape.

BENEFITS & PERKS

• Unlimited PTO
• Excellent medical, dental, and vision coverage
• Employee Equity and Stock Purchase Plan
• Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!

SALARY RANGE

The salary range for this role is $80,000.00 - $100,000.00, depending on location and experience.

PEOPLE & CULTURE AT ZETA

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.

We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin, or any other basis protected by applicable federal, state or local law; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.