Manager, Client Experience Strategy

Zeta Global; New York (NY); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Unlimited PTO

Excellent medical, dental, and vision

Employee Equity

Employee Discounts, Virtual Wellness,

Pet Insurance And more!!

Job summary

Zeta Global is seeking a motivated Manager, Client Experience Strategy to join our team in New York. You will support the Strategic Account Director by delivering forward-thinking insights, coordinating dashboards, and turning data into actionable recommendations that drive client success.

Based on location, the role could be hybrid (NYC, Nashville, LA, San Francisco) or remote, offering exposure across enterprise clients and collaboration with sales, media, account, and analytics teams to

Qualifications

• 2–4 years of account management at a digital agency.
• Strong organizational skills with multiple priorities.
• Analytical mindset and problem-solving abilities.
• Experience with 1P audience strategy and development.
• Bachelor's degree in Business, Marketing, Communications, or related field.

Responsibilities

• Coordinate delivery of insights and audience strategies under the Strategic Account Director to drive measurable results for clients.
• Serve as point of contact for clients to align internal resources and coordinate delivery of campaigns and initiatives.
• Collaborate with sales, media, account, and analytics teams to manage timelines, resolve issues, and keep campaigns on track.
• Analyze reports and data from Zeta Marketing Platform (ZMP) to identify trends and actionable recommendations.
• Activate ZMP solutions by ensuring proper set-up and delivery with internal stakeholders.
• Assist in client meetings, presentations, and reviews by leading agenda development and providing clear next steps.
• Support onboarding and activation of first-party data to maximize campaign value.
• Identify risks or obstacles to delivery, escalating issues and offering solutions.

Skills

Account management

Organizational skills

Analytical mindset

1P audience strategy

Microsoft Office Suite

Team collaboration

Education

Bachelor's degree in Business, Marketing, Communications, or a related field

Tools

Zeta Marketing Platform (ZMP)

CRM tools

Job description

THE ROLE

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go towww.zetaglobal.com

We are looking for a motivatedManager, Client Experience Strategyto join our team. In this role, you willsupport the Strategic Account Director in delivering forward-thinking insights for clients — leveraging Business Intelligence deliverables and audience strategies to drive measurable results. You'llcoordinate deliverables, roadmaps key projects and tasks, and internal team integration across sales, media, account, and analytics to align goals, resolve issues, and maximize client satisfaction — all while strengthening relationships and turning data into actionable recommendations. If you’re passionate about delivering great service, adding value to your team, and helping clients achieve their goals alongside a Strategic Account Director, we’d love to hear from you. Depending on your location, this role could be hybrid (NYC, Nashville, LA, San Francisco) or remote.

Key Responsibilities:

• Orchestrate the delivery of forward-thinking insights by coordinating internal teams and resources — leveraging Business Intelligence deliverables and audience strategies — under the oversight of the Strategic Account Director to help drive measurable results for clients.
• Point of contact for your clients, helping to align internal resources and coordinate delivery to execute campaigns and initiatives.
• Collaborate closely with internal teams — including sales, media, account, and analytics — to manage timelines, resolve issues, and keep campaigns on track.
• Analyze reports and data from Zeta Marketing Platform (ZMP) to identify trends, opportunities, and actionable recommendations for improvement.
• Activate ZMP solutions by ensuring proper set-up and delivery in collaboration with internal stakeholders.
• Assist in client meetings, presentations, and reviews by leading agenda development across teams, recapping key points afterwards, and providing clear next steps to keep all stakeholders aligned — helping communicate progress, performance, and forward-thinking insights.
• Support the onboarding and activation of first-party (1P) data, helping maximize its use in campaigns and drive greater client value.
• Identify potential risks or obstacles to delivery, escalating issues when necessary and proactively offering solutions.

Qualifications

• 2 - 4 years of account management experience at a digital agency
• Strong organizational skills with the ability to handle multiple priorities
• Analytical mindset and problem-solving abilities
• Experience with 1st-party audience strategy and development
• Proficiency in Microsoft Office Suite
• Collaborative team player who performs well in a fast-paced environment
• Bachelor's degree in Business, Marketing, Communications, or a related field

BENEFITS & PERKS

• Unlimited PTO
• Excellent medical, dental, and vision coverage
• Employee Equity
• Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!

SALARY RANGE

The salary range for this role is $70,000 - $90,000, depending on location and experience.

PEOPLE & CULTURE AT ZETA

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on basis of sexual orientation, gender identity or expression.

We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocacy for one another. Learn more about our commitment to diversity, equity and inclusion here:https://zetaglobal.com/blog/a-look-into-zetas-ergs/

ZETA IN THE NEWS!

https://zetaglobal.com/press/?cat=press-releases