Senior Client Success Manager

Jobtailor; New York (NY); On-site; USD 120,000 - 180,000; Full time

Job summary

Jobtailor in New York, NY is seeking a Senior Client Success leader to act as strategic advisor for a portfolio of enterprise clients. You will own outcomes and success plans while coordinating with Solutions for execution, and you will lead executive engagements with C-suite stakeholders.

You will develop forward-looking roadmaps aligned with client priorities, martech strategy, and Cordial’s AI capabilities, while owning renewals, upsells, forecasts, and contract negotiations.

Qualifications

• 7+ years in an enterprise client-facing role at a SaaS company.
• Experience in email, SMS, or digital marketing technology.
• Bachelor’s degree or equivalent experience.
• Experience owning strategy and outcomes in a solutions-led model.
• Full commercial ownership including renewals, forecasts, and NRR.
• Ability to engage VP and C-suite relationships in enterprise accounts.
• Engagement with client data architecture and martech stack.
• Curiosity about AI in marketing technology.
• Comfort using AI tools in workflow.
• Excellent communication across audiences; cross-functional work with Product, Engineering, Sales.

Responsibilities

• Serve as strategic advisor and senior point of contact for enterprise clients.
• Own client outcomes and success plans while Solutions handles execution.
• Lead executive engagement with C-suite and business reviews.
• Develop strategic roadmaps aligned with client priorities and Cordial’s AI capabilities.
• Own renewals, upsells, forecasting, and contract negotiations.
• Advise on AI applications in marketing technology (personalization, send-time, generative content, segmentation).
• Lead escalations coordinating with Solutions, Product, and Engineering.
• Monitor client health, competitive threats, and portfolio risks.
• Represent Client Success cross-functionally with Product, Engineering, Sales, Marketing.
• Visit clients in New York City ~twice per week.

Skills

Enterprise client management

VP/C-suite relationships

Cross-functional collaboration

AI in marketing technology

Communication skills

Education

Bachelor's Degree

Tools

Martech Stack

AI Tools

Job description

• Serve as the strategic advisor and senior point of contact for a portfolio of enterprise clients
• Own client outcomes, success plans, and quality of delivery while Solutions handles day-to-day execution
• Lead executive engagement, including C-suite relationships and executive business reviews
• Develop and maintain forward-looking strategic roadmaps aligned with client priorities, martech strategy, and Cordial’s AI capabilities
• Own renewals, upsells, expansions, forecasting, opportunity identification, negotiations, and contract execution
• Advise clients on AI applications in marketing technology, including predictive personalization, send-time optimization, generative content, and intelligent segmentation
• Lead escalations by coordinating with Solutions, Product, and Engineering through resolution
• Monitor client health, competitive threats, and portfolio risks
• Represent Client Success cross-functionally with Product, Engineering, Sales, and Marketing
• Visit a client in New York City approximately twice per week

Requirements

• 7+ years in an enterprise client-facing role at a SaaS company
• Strong preference for experience in email, SMS, or digital marketing technology
• A bachelor’s degree or equivalent experience
• Experience operating in a solutions-led or delivery-led model where you owned strategy and outcomes while a technical team owned execution
• Full commercial ownership experience, including renewals, upsells, forecasts, and net revenue retention
• Track record of building and maintaining VP and C-suite relationships within enterprise accounts
• Ability to engage meaningfully with client data architecture and martech stack
• Curiosity about AI and its application in marketing technology
• Comfort using AI tools in workflow
• Excellent communication skills across audiences
• Proven ability to work cross-functionally with Product, Engineering, and Sales
• Strong organizational skills
• Comfort with ambiguity and fast-moving, high-autonomy environments
• No visa sponsorship, visa transfers, immigration support, or employment-related immigration documentation for new hires

Core Competencies

Demonstrates expertise in managing enterprise client relationships, driving strategic outcomes, and leveraging AI applications in marketing technology. Proven ability to lead cross-functional teams and engage with C-suite executives while ensuring client success and satisfaction.

Highest-signal resume keywords

• Enterprise Client Management
• AI Applications in Marketing Technology
• C-Suite Relationship Building
• Renewals and Upsells
• Cross-Functional Collaboration

Hard Skills

• Digital Marketing Technology
• Predictive Personalization
• Send-Time Optimization
• Generative Content
• Intelligent Segmentation
• Data Architecture EngagementForecasting
• Contract Execution
• Solutions-Led Strategy
• Net Revenue Retention

Soft Skills

• Excellent Communication Skills
• Strong Organizational Skills
• Curiosity About AI
• Comfort with Ambiguity
• Ability to Work Cross-Functionally

Certifications & Qualifications

• Bachelor's Degree or Equivalent Experience

Industry Keywords

• SaaS
• Client Success
• Executive Engagement
• Portfolio Management
• Competitive Threat Monitoring

Tools & Technologies

• Martech Stack
• AI Tools