Senior Manager, Customer Success – Enterprise

Jobtailor; Los Angeles (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

CreatorIQ in Los Angeles seeks a senior leader to own the Enterprise segment, drive net revenue retention, and shape long-term growth across strategic accounts. You will build trusted relationships with VP and C-level marketing leaders and influence executive decision-making.

You will advise marketers on creator and influencer strategies, lead a team of CS professionals, and partner with Product, Insights, and Sales to align across the organization for sustained expansion.

Qualifications

• 6+ years in Customer Success, Account Management, or related leadership roles.
• Deep expertise in creator marketing and digital media.
• 3+ years of people leadership, including senior ICs or managers.
• Proven success owning net revenue retention, renewals, and expansion in enterprise accounts.

Responsibilities

• Own CreatorIQ’s Enterprise segment and Strategic Account Group customers.
• Serve as senior sponsor and escalation point across complex enterprise relationships.
• Own customer success, retention, value realization, and long-term growth.
• Advise senior marketing stakeholders on creator marketing strategies, operating models, measurement approaches, and program maturity.
• Build trusted relationships with VP and C-level marketing leaders.
• Own net revenue retention, renewal forecasting, and expansion strategy.
• Directly manage and develop Customer Success Partners and a Team Lead.
• Lead performance management, coaching, career development, and succession planning.
• Coach team members on executive presence, strategic account management, value-based storytelling, and consultative engagement.
• Lead strategic business reviews, maturity assessments, and growth planning sessions.
• Represent CreatorIQ at industry events, customer roundtables, webinars, executive briefings, and thought leadership opportunities.
• Provide guidance on industry trends, best practices, competitive dynamics, and creator marketing.
• Own workload distribution and book-of-business design.
• Synthesize strategic customer feedback into product recommendations and priorities.
• Build scalable customer success infrastructure, account documentation, playbooks, success frameworks, and account health methodologies.
• Collaborate with Product, Insights, Implementation, Product Education, Support, and Sales

Skills

Customer Success

Account Management

Client Services

Marketing Strategy

Enterprise Accounts

Leadership

Executive Sponsorship

Influencer Marketing

Creator Marketing

Strategic Thinking

Job description

• Own CreatorIQ’s Enterprise segment and Strategic Account Group customers
• Serve as senior sponsor and escalation point across complex enterprise relationships
• Own customer success, retention, value realization, and long-term growth
• Advise senior marketing stakeholders on creator marketing strategies, operating models, measurement approaches, and program maturity
• Build trusted relationships with VP and C-level marketing leaders
• Own net revenue retention, renewal forecasting, and expansion strategy
• Directly manage and develop Customer Success Partners and a Team Lead
• Lead performance management, coaching, career development, and succession planning
• Coach team members on executive presence, strategic account management, value-based storytelling, and consultative engagement
• Lead strategic business reviews, maturity assessments, and growth planning sessions
• Represent CreatorIQ at industry events, customer roundtables, webinars, executive briefings, and thought leadership opportunities
• Provide guidance on industry trends, best practices, competitive dynamics, and creator marketing
• Own workload distribution and book-of-business design
• Synthesize strategic customer feedback into product recommendations and priorities
• Build scalable customer success infrastructure, account documentation, playbooks, success frameworks, and account health methodologies
• Collaborate with Product, Insights, Implementation, Product Education, Support, and Sales

Requirements

• 6+ years of experience in Customer Success, Account Management, Client Services, Agency Services, Marketing Strategy, or a related customer-facing leadership role
• Deep expertise in creator marketing, influencer marketing, digital media, or adjacent marketing disciplines
• Experience working directly with enterprise brands, agencies, or sophisticated marketing organizations
• 3+ years of people leadership experience, including managing senior individual contributors, managers, or team leads
• Proven success owning net revenue retention, renewals, and expansion outcomes across complex, multi-stakeholder enterprise accounts
• Experience serving as an executive sponsor, strategic advisor, or escalation point for enterprise customers
• Ability to build credibility at the VP and C-suite level
• Exceptional executive presence, communication skills, and storytelling ability
• Strong commercial acumen
• Experience representing an organization externally through speaking engagements, executive roundtables, webinars, customer forums, or thought leadership initiatives
• Strong relationship-building skills and ability to maintain executive-level partnerships
• Experience building or scaling customer success processes, operating frameworks, performance metrics, account health methodologies, or similar operational programs
• Tech-savvy and solutions-oriented, with ability to navigate ambiguity and solve complex business challenges
• Passion for the creator economy and enthusiasm for influencer marketing and digital media

Core Competencies

Demonstrates deep expertise in Creator Marketing and Influencer Marketing, with a strong focus on Customer Success and Account Management. Proven ability to build relationships with VP and C-suite executives while leading teams to drive net revenue retention and expansion strategies.

Highest-signal resume keywords

• Customer Success Management
• Creator Marketing Expertise
• Executive Sponsorship
• People Leadership
• Strategic Account Management

ATS Optimization Keywords

Hard Skills

• Net Revenue Retention
• Renewal Forecasting
• Performance Metrics
• Account Health Methodologies
• Growth Planning
• Value-Based Storytelling
• Consultative Engagement
• Operating Frameworks
• Maturity Assessments
• Customer Success Processes

Soft Skills

• Executive Presence
• Communication Skills
• Relationship Building
• Coaching
• Strategic Thinking

Industry Keywords

• Digital Media
• Influencer Marketing
• Enterprise Accounts
• Marketing Strategy
• Customer Engagement
• Thought Leadership
• Agency Services
• Customer Forums
• Complex Relationships
• Creator Economy