Senior Client Success – LatAm Fintech Payments

Wwshemi; Miami (FL); On-site; USD 120,000 - 200,000; Full time

Benefits offered by this job

Competitive salary and benefits

Equity in a rapidly growing company

Fast-paced fintech startup environment

Impact on global financial инфраструкт

Collaborative culture with growth

Job summary

OpenFX in Miami is hiring a Client Success, LatAm to own day-to-day relationships with institutional clients across fintech, PSPs, and digital asset platforms. You will lead an end-to-end book, coordinating with Sales, Trading Ops, Product, Compliance and RevOps.

The role blends ownership with collaboration, spending ~60% on growing existing accounts and ~40% supporting our largest LatAm relationships. You will work daily with cross-functional teams to optimize FX flows and pricing.

Qualifications

• 3+ years in fintech or financial services and 7+ years total experience in account management, sales, or operations.
• Fluent in Spanish AND Portuguese.
• Working knowledge of payments and FX, including cross-border flows, settlement and pricing.
• Track record of independently growing a book of clients with full ownership.
• Strong pricing and negotiation skills with senior client stakeholders.
• Proficient with CRM and analytics to monitor client health and decide where to spend time.
• Experience building scalable account management systems for a large portfolio.
• Advanced fluency with AI tools such as Claude.
• Excellent written and verbal communication, raising risks to leadership early.
• Strong relationships with Product, Operations and Compliance; prioritization for clients.
• Trustworthy, comfortable with ambiguity, action-oriented; based in/relocate to Miami.

Responsibilities

• Own a portfolio of institutional clients as their primary contact.
• Create and run growth plans to understand business models and priorities.
• Grow FX flow by optimizing pricing and settlement.
• Monitor client health and activity to spot slowdowns early.
• Expand accounts through upsell and deeper product use.
• Own cross-sell pipeline for new currency pairs and products.
• Price thoughtfully and manage exceptions to stay profitable.
• Support Latin America accounts on trades and pricing with teams.
• Build and maintain playbooks for long-tail accounts.
• Leverage AI to automate routines and surface client insights.

Skills

Fintech/account management

Spanish and Portuguese fluency

CRM analytics tools

Pricing negotiation

Data-driven decision making

AI tools (Claude)

Cross-functional collaboration

Communication skills

Job description

OpenFX in Miami is hiring a Client Success, LatAm to own day-to-day relationships with institutional clients across fintech, PSPs, and digital asset platforms. You will lead an end-to-end book, coordinating with Sales, Trading Ops, Product, Compliance and RevOps.

The role blends ownership with collaboration, spending ~60% on growing existing accounts and ~40% supporting our largest LatAm relationships. You will work daily with cross-functional teams to optimize FX flows and pricing.