LatAm Client Success Manager – Cross-Border Fintech Growth

OpenFX; Miami (FL); Vor Ort; USD 130.000 - 210.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Equity

Startup environment

Career growth

Zusammenfassung

OpenFX is hiring a Client Success, LatAm in Miami to own day-to-day relationships with institutional clients including payment companies, PSPs, fintechs, and digital asset platforms.

You will manage an end-to-end book while supporting large LATAM relationships, collaborating with Sales, Trading Ops, Product, Compliance, and RevOps to scale the business and optimize cross-border flows.

Qualifikationen

• 3+ years in fintech or financial services and 7+ years total experience in related roles.
• Fluent in Spanish and Portuguese.
• Working knowledge of payments and FX and cross-border flows.
• Proven ability to grow a client book independently with ownership.
• Strong negotiation skills with senior stakeholders.
• Data-savvy; proficient with CRM and analytics.
• Experience building repeatable account management systems.
• Advanced fluency with AI tools like Claude in daily work.
• Clear, candid communication both written and oral.
• Collaborates well with Product, Operations, Compliance; trusted by leadership.
• Willing to relocate to Miami or based there; strong cross-functional relationships.

Aufgaben

• Own a portfolio of institutional clients as the primary contact for each account.
• Build and run an account growth plan for each client with understanding of their business model.
• Grow transaction volume by helping clients optimize FX flows, pricing, and settlement setup.
• Monitor client health and trading activity to spot slowdowns early.
• Expand accounts through upsell and deeper product use.
• Own the cross-sell pipeline for new currency pairs and products as they launch.
• Price thoughtfully and elevate exceptions early to keep growth profitable.
• Support largest LATAM accounts on trades, settlement, pricing, and product setup; collaborate with Trading Ops and Product.
• Build and maintain a structured playbook for long-tail accounts.
• Use AI to automate routines and surface client insights with RevOps.

Kenntnisse

Account management

Sales

Business operations

Spanish (fluent)

Portuguese (fluent)

AI tools (Claude)

CRM & analytics

Negotiation

Communication

Data-driven

Tools

CRM systems

Analytics tools

Jobbeschreibung

OpenFX is hiring a Client Success, LatAm in Miami to own day-to-day relationships with institutional clients including payment companies, PSPs, fintechs, and digital asset platforms.

You will manage an end-to-end book while supporting large LATAM relationships, collaborating with Sales, Trading Ops, Product, Compliance, and RevOps to scale the business and optimize cross-border flows.