Senior Client Services Project Manager

NiCE; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

NiCE is seeking a Project Manager to drive the deployment of its Evidencentral cloud-based evidence management solution. You’ll guide customers from sale through live operation, collaborating with architects, trainers, support, R&D and value realization staff to ensure on-time delivery and success.

You will manage multiple projects using formal planning, track progress, document outcomes, and support the team with clear communication. Travel to client sites will be required as needed.

Qualifications

• BS/BA degree with relevant experience in Project Management or related field.
• PMI certification preferred.
• Minimum 3-5 years’ experience in project planning/management for SaaS deployment.
• Strong communication and organizational skills.
• Experience with cloud-based solutions and digital transformation.

Responsibilities

• Lead deployment projects from sale through live operation.
• Coordinate with Solution Architects, Trainers, Support, R&D, and Value Realization staff.
• Develop project plans, timelines, and action trackers.
• Manage client relationships and expectations.
• Identify risks, escalations, and mitigation strategies.
• Travel to client sites as needed.

Skills

Project management

Communication

Organization

Leadership

Problem-solving

Education

Bachelor's degree in relevant field

Tools

GANTT charts

PM software

Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

The Project Manager (PM) is a customer-facing position, driving the deployment of the NiCE Evidencentral cloud-based evidence management solution. The PM leads our customers through the deployment and digital transformation process, starting at time of sale and completing at live operation. The PM works with and is supported by Solution Architects, Trainers, Support, R&D, and Value Realization staff at appropriate stages of the project.

How will you make an impact?

• Managing multiple, parallel projects through solution delivery using formal project planning techniques, including customer meetings, project plans, and action trackers.
• Assisting the customers in understanding the decisions they need to make and their responsibilities in ensuring project success.
• Using formal project planning/management applications and tools such as GANTT charts; defines and manages timelines, actions and activities; and understands the critical path of a project.
• Ensuring project documentation is completed by all parties.
• Providing daily direction, motivation, and support to project team.
• Facilitating discussion of technical aspects of solution with the customer, solution architect and other stakeholders, ensuring a timely resolution of any issues or unexpected events.
• Planning project contingencies and anticipates variations that may affect resources, successful implementation, and revenue recognition.
• Identifying and categorizing acceptable levels of risk and potential impact of risk factors.
• Managing customer escalations and raises issues internally to avoid or mitigate customer escalations.
• Acting as liaison with other departments.
• Ability to travel to client sites when needed.

Have you got what it takes?

• BS/BA degree with relevant experience in Project Management, Consulting, Computer Science, Information Systems, or other applicable technical field. Or relevant experience.
• Project Management certification (PMI preferred).
• Minimum 3-5 years’ experience in project planning/management for SaaS deployment or other relevant technology.
• Understanding of Justice Information systems such as case management.
• SaaS and Cloud systems experience.
• Must possess strong communication and organizational skills and be capable of providing written and oral feedback in a timely manner.
• Excellent analytical and problem-solving skills.
• Process-oriented and able to meet rigorous documentation requirements.
• Able to partner and align with clients delivering added value in every touch point of the relationship.
• Able to develop, drive, and contribute to a high-performance team.
• Manages client relationships and individual engagements with a strong focus on excellence.
• High level of accountability at the individual level; service and support that exceeds client needs.
• Provides recognition of employee contributions to drive individual and team performance.
• Is self-motivated to strive for professional excellence in all aspects of work.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

About NiCE

NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.