Senior Client Services Manager

MWH Constructors; Salem (OR); On-site; USD 140,000 - 170,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid time off

Parental leave

Job summary

Slayden Constructors Inc. seeks a Senior Client Services Manager to lead market expansion for water/wastewater facilities and CM services in the Salem, Oregon area.

You will drive business development policies, pursue opportunities, and coordinate with leaders to ensure best practices across districts. The role involves managing the CRM system, supporting pursuit teams, and representing Slayden in client engagements.

Qualifications

• 5+ years of experience in business development, market research and sales activities.
• Client facing experience developing new business for water/wastewater projects.
• Ability to successfully manage CRM system tracking multiple opportunities and clients.
• Fiscal responsibility in managing complex multi-discipline projects.
• Strong research, business, and communications skills.
• Strong community interaction and involvement.
• Outstanding communication skills, both verbal and written on project related issues.
• Excellent computer skills in search engines.
• Creative problem-solving ability, negotiation and follow-up skills.
• Strong organizational skills, flexibility and the ability to prioritize work assignments.
• Bachelor's degree in civil or environmental engineering, construction management, business, computer science or a related degree. An equivalent combination of experience, skills and training may be considered.

Responsibilities

• Support the day-to-day processes and function of the business development team (i.e., meetings, overall coordination across districts, CRM management, pursuit strategy, budget and strategic planning).
• Develop, seek out and maintain best-in-class construction BD policies, processes and practices.
• Coordinate with and support district leaders to ensure the district is using best-in-class policies, processes and practices.
• Assist in identifying and positioning for new business opportunities for core water/wastewater opportunities; screen and facilitate sales opportunities and growth through research, relationships, calls, conferences, and presentations.
• Participate in annual strategic and budget planning activities related to business development.
• Participate in water and wastewater related industry tradeshow activities to identify, coordinate and meet with prospective clients.
• Maintain positive industry relationships and work across internal departments to foster assistance as needed in sales proposals, presentations and specifications.
• Manage CRM system.
• Operate as a key member of strategic pursuit teams by participating in capture and campaign activities, writing and editing proposal and SOQ content, and coaching project interview teams.
• Partner with marketing team to develop marketing materials and tools to support business development.
• Educate support staff and new employees on the role of Business Development in the organization.

Skills

Business development

Market research

Sales activities

Communication skills

Negotiation

Project coordination

Education

Bachelor's degree in civil or environmental engineering, construction management, business, CS or related

Tools

CRM system

Job description

Slayden Constructors Inc. (SCI), a wholly owned subsidiary of MWH Constructors, Inc. (MWH), is seeking a Senior Client Services Manager to support critical water, wastewater, and advanced water treatment plant projects for both municipal and industrial clients. The position will be based out of the Salem, Oregon area.

Slayden is a leader in the construction industry, with a primary focus on water and wastewater infrastructure. Slayden is built on strong values, hard work and a commitment to getting the job done right. The success of our company is best expressed through our efforts to provide a safe workplace with respected employees and a committed management team. Our approach has provided steady growth in work volume, successful career development for personnel, and an extensive list of satisfied clients for more than 30 years.

About the Role

Slaydenis currently seeking a qualified Senior Client Services Manager to lead and drive market expansion, focusing on large-scale general contracting services for water/wastewater treatment facilities, as well as our Construction Management Services business. This Client Services Manager will primarily manage our business development policies, processes, and seek out and support the implementation of best-in-class practices. This position will support and coordinate with Corporate and regional leaders to maintain the quality and uniformity of our business development processes.

The Client Services Manager will also manage our CRM system, assist in identifying and positioning for new business opportunities, participate in strategic and budget planning activities, assist in developing and supporting pursuit teams, and serve as an internal and external representative of Slayden's business development team.

Essential Functions

• Support the day-to-day processes and function of the business development team (i.e., meetings, overall coordination across districts, CRM management, pursuit strategy, budget and strategic planning.
• Develop, seek out and maintain best-in-class construction BD policies, processes and practices.
• Coordinate with and support district leaders to ensure the district is using best-in-class policies, processes and practices.
• Assist in identifying and positioning for new business opportunities for core water/wastewater opportunities; screen and facilitate sales opportunities and growth through research, relationships, calls, conferences, and presentations.
• Participate in annual strategic and budget planning activities related to business development.
• Participate in water and wastewater related industry tradeshow activities to identify, coordinate and meet with prospective clients.
• Maintain positive industry relationships and work across internal departments to foster assistance as needed in sales proposals, presentations and specifications.
• Manage CRM system.
• Operate as a key member of strategic pursuit teams by participating in capture and campaign activities, writing and editing proposal and SOQ content, and coaching project interview teams.
• Partner with marketing team to develop marketing materials and tools to support business development.
• Educate support staff and new employees on the role of Business Development in the organization.

Basic Qualifications

• 5+ years of experience with business development, market research and sales activities.
• Client facing experience developing new business for water/wastewater projects.
• Ability to successfully manage CRM system tracking multiple opportunities and clients.
• Fiscal responsibility in managing complex multi-discipline projects.
• Strong research, business, and communications skills.
• Strong community interaction and involvement.
• Outstanding communication skills, both verbal and written on project related issues.
• Excellent computer skills in search engines.
• Creative problem-solving ability, negotiation and follow-up skills.
• Strong organizational skills, flexibility and the ability to prioritize work assignments.
• Bachelor's degree in civil or environmental engineering, construction management, business, computer science or a related degree. An equivalent combination of experience, skills and training may be considered.

Preferred Qualifications

• Prior related water/wastewater design or construction infrastructure experience.

Benefits

• Group health & welfare benefits including options for medical, dental and vision
• 100% company-paid benefits including Employee Life Insurance & Accidental Death & Dismemberment (AD&D), Spouse and Dependent Life & AD&D, Short Term Disability (STD), Long Term Disability (LTD) (after 60 day waiting period for STD & LTD only), Employee Assistance Program and Health Advocate
• Voluntary benefits at discounted group rates for accident, critical illness, and hospital indemnity
• Flexible Time Off Policy (includes vacation, sick and personal time)
• Paid Parental Leave Program
• 10 Paid Holidays
• 401(k) Plan (company matching contributions up to 4%)

Compensation

• The anticipated compensation for this position is $140,000-$170,000/yr depending on previous experience.

Please note that all positions require pre-employment screening, including drug and background check, as a condition of employment.

Equal Opportunity Employer, including disabled and veterans.