Senior Client Services Associate - Remote

Capital One; Charlotte (NC); On-site; USD 78,000 - 90,000; Full time

Benefits offered by this job

Comprehensive health benefits

Performance-based incentives

Flexible working hours

Inclusive workplace culture

Job summary

An established industry player is seeking a Senior Associate in Client Services to enhance client experiences while working in a dynamic environment. This role requires exceptional communication skills and a proactive approach to problem-solving. You will be at the forefront of client interactions, ensuring their needs are met while balancing compliance and risk management. Embrace the opportunity to work virtually while contributing to a team that values innovation and collaboration. If you are passionate about delivering exceptional service and thrive in a fast-paced setting, this position is perfect for you.

Qualifications

• 2+ years in client services or customer service required.
• 1+ year experience in Microsoft Office or Google Suite needed.

Responsibilities

• Own the client experience in all interactions with detailed follow-through.
• Collaborate to analyze and resolve client issues effectively.
• Develop solutions to problems based on expertise and research.

Skills

Exceptional communication skills

Client-focused mindset

Problem-solving skills

Team collaboration

Adaptability to change

Negotiation skills

Education

High School Diploma or GED

Bachelor's Degree

Tools

Microsoft Office

Google Suite

Job description

An established industry player is seeking a Senior Associate in Client Services to enhance client experiences while working in a dynamic environment. This role requires exceptional communication skills and a proactive approach to problem-solving. You will be at the forefront of client interactions, ensuring their needs are met while balancing compliance and risk management. Embrace the opportunity to work virtually while contributing to a team that values innovation and collaboration. If you are passionate about delivering exceptional service and thrive in a fast-paced setting, this position is perfect for you.