Remote Travel Client Success Associate

Hellosunshinetravels; Jersey City (NJ); Remote; USD 40,000 - 60,000; Full time

Job summary

A growing travel business is seeking a Client Services Associate to provide exceptional customer support in a full-time remote position. This role involves handling customer inquiries, assisting with travel bookings, and collaborating with the finance team for payment processing. Ideal candidates should have strong customer service and communication skills, multitasking abilities, and a basic understanding of finance. Experience in the travel industry is a plus, allowing team members to thrive while being their own boss and creating memorable experiences for clients.

Qualifications

• Client services skills essential to address customer inquiries.
• Strong communication skills for effective interaction.
• Basic finance knowledge for payment processing and budgeting.

Responsibilities

• Handle customer inquiries and provide exceptional customer support.
• Respond to emails and phone calls in a timely manner.
• Assist with travel bookings and resolutions.
• Collaborate with finance team for payment processing.

Skills

Client Services and Customer Service skills

Customer Support and Communication skills

Basic knowledge of Finance

Proven ability to multitask

Strong problem-solving skills

Experience in the travel or hospitality industry

Job description

A growing travel business is seeking a Client Services Associate to provide exceptional customer support in a full-time remote position. This role involves handling customer inquiries, assisting with travel bookings, and collaborating with the finance team for payment processing. Ideal candidates should have strong customer service and communication skills, multitasking abilities, and a basic understanding of finance. Experience in the travel industry is a plus, allowing team members to thrive while being their own boss and creating memorable experiences for clients.