Senior Client Service Representative - Business Insurance

Marsh; United States; Hybrid; USD 40,000 - 75,000; Full time

Benefits offered by this job

Health benefits

401(k) and retirement plans

Tuition assistance

Volunteer time off

Wellness rewards

Flexible work location

Job summary

Marsh McLennan Agency Midwest is seeking a Senior Client Service Representative to deliver exceptional client service, oversee insurance programs, manage transactions, update client information, and interpret complex documents. You will collaborate with the account servicing team to address inquiries and maintain data integrity.

Ideal candidates have 2+ years of commercial Property & Casualty insurance experience, excellent communication skills, and a self-starter attitude.

Qualifications

• 2+ years of commercial Property & Casualty insurance experience
• Excellent written and verbal communication skills
• Self-starting and highly organized with strong time management
• Attention to detail and ability to handle diverse tasks
• Ability to interpret documents such as policies and proposals
• Proficiency with Excel, Word and Agency Management Systems

Responsibilities

• Provide exceptional client service and oversee insurance programs
• Manage transactions and update client information
• Collaborate with account servicing team and interpret complex documents

Skills

Commercial P&C experience

Communication skills

Self-starter

Detail oriented

Document interpretation

Agency Management Systems

Education

BS/BA in Business or related field

Property & Casualty license preferred

Tools

Excel

Word

Job description

Company: Marsh McLennan Agency

About Marsh McLennan Agency Midwest Marsh McLennan Agency's Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwest is consistently recognized as a top workplace, attracting and retaining its insurance talent by rewarding expertise and investing in career development. Colleagues enjoy an award-winning culture that fosters a highly productive and results-driven working environment.

A day in the life.

As a Senior Client Service Representative, your primary focus is providing exceptional client service. You will oversee insurance programs, manage transactions, update client information, and negotiate coverage terms. Collaborating closely with the account servicing team, you will also address inquiries, maintain data integrity and interpret complex documents.

Our future colleague.

We'd love to meet you if your professional track record includes these skills:

• 2+ years' experience in commercial Property & Casualty insurance at an agency or related company
• Excellent written and verbal communication skills to effectively service customers
• Being a self-starter; a highly organized problem solver with good time management skills to meet deadlines
• Detail orientation and handling a wide variety of tasks
• Interpreting documents, such as insurance policies, applications and proposals.
• Proficiency with Excel Spreadsheets, Word Documents, and learning Agency Management Systems
• Ability to work on a fast paced, high-energy team while maintaining a positive attitude

These additional qualifications are a plus, but not required to apply:

• Property & Casualty license preferred, or the ability to obtain upon hire
• BS/BA in Business, Insurance or related field

We know there are excellent candidates who might not check all these boxes. Don't be shy. If you’re close, we’re very interested in meeting you.

A Great Place to Work. A Great Place to Perk.

Recognized for workplace culture by the likes of Fortune Magazine, The Chicago Tribune and more, our colleagues enjoy an environment that fosters creativity as well as individual and organizational growth. A small sampling of the benefits our colleagues enjoy include:

• Medical, dental, vision, 401K benefits and more
• The flexibility to work at home or an office, based on your discretion and schedule
• Start with 20 days of paid time off
• A paid day off to volunteer and company-organized volunteer events
• Up to $1,000 per year in matching charitable donations
• Up to $750 per year in wellness rewards
• All the nitro cold brew coffee and sparkling water you can drink
• A company-wide mentality that you can never appreciate your co-workers too much

Who You Are is Who We Are

MMA Midwest has created an award-winning culture largely due to meeting our colleagues where they are, celebrating their differences and building an inclusive environment. We challenge ourselves to create a workplace where our colleagues feel not only welcomed, but feel they belong; where we not only embrace diverse perspectives and opinions but seek them out; and where we ask not how a colleague fits our culture, but what they add to it.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw

Follow us on social media to meet our colleagues and see what makes us tick: https://www.instagram.com/lifeatmma_midwest/ https://www.facebook.com/MMAMidwest https://x.com/MarshMMAMidwest https://www.linkedin.com/company/marsh-mclennan-agency

#MMAMW #MMABI #LI-Hybrid

The applicable base salary range for this role is $40,230 to $74,865.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.