Senior Client Service Representative - Business Insurance

Marsh; Schaumburg (IL); Hybrid; USD 40,000 - 75,000; Full time

Benefits offered by this job

Health benefits

Tuition assistance

401(k) plan

Employee assistance programs

Paid time off

Volunteer days

Job summary

Marsh Agency Midwest is seeking a Senior Client Service Representative to deliver exceptional client service and manage insurance programs. You will collaborate with the account servicing team, oversee transactions, update client data, and interpret complex documents to ensure accuracy and client satisfaction.

The role offers a flexible work arrangement, with options to work from home or in the office, and a comprehensive benefits package including health, education assistance, and retirement

Qualifications

• 2+ years' experience in commercial Property & Casualty insurance at an agency or related company.
• Excellent written and verbal communication skills to effectively service customers.
• Being a self-starter; highly organized problem solver with good time management to meet deadlines.
• Detail oriented and able to handle a wide variety of tasks.
• Interpreting documents, such as insurance policies, applications and proposals.
• Proficiency with Excel, Word, and learning Agency Management Systems.
• Ability to work on a fast paced, high-energy team while maintaining a positive attitude.

Responsibilities

• Oversee insurance programs and transactions and update client information.
• Negotiate coverage terms and collaborate with account servicing team.
• Address inquiries and maintain data integrity; interpret complex documents.

Education

BS/BA in Business, Insurance or related field

Tools

Excel

Word

Agency Management Systems

Job description

Company: Marsh McLennan Agency

Description:

About Marsh Agency Midwest

Marsh Agency's Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. We take a client-centric approach that anticipates our client needs, delivers personalized solutions, and builds trusted, long-lasting relationships. Marsh Agency Midwest is consistently recognized as a top workplace, attracting and retaining its insurance talent by rewarding expertise and investing in career development. Colleagues enjoy an award-winning culture that fosters a highly productive and results-driven working environment.

A day in the life.

As a Senior Client Service Representative, your primary focus is providing exceptional client service. You will oversee insurance programs, manage transactions, update client information, and negotiate coverage terms. Collaborating closely with the account servicing team, you will also address inquiries, maintain data integrity and interpret complex documents.

Our future colleague.

We'd love to meet you if your professional track record includes these skills:

• 2+ years' experience in commercial Property & Casualty insurance at an agency or related company
• Excellent written and verbal communication skills to effectively service customers
• Being a self-starter; a highly organized problem solver with good time management skills to meet deadlines
• Detail orientation and handling a wide variety of tasks
• Interpreting documents, such as insurance policies, applications and proposals.
• Proficiency with Excel Spreadsheets, Word Documents, and learning Agency Management Systems
• Ability to work on a fast paced, high-energy team while maintaining a positive attitude

These additional qualification are a plus, but not required to apply:

• Property & Casualty license preferred, or the ability to obtain upon hire
• BS/BA in Business, Insurance or related field

We know there are excellent candidates who might not check all these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.

A Great Place to Work. A Great Place to Perk.

Recognized for workplace culture by the likes of Fortune Magazine, The Chicago Tribune and more, our colleagues enjoy an environment that fosters creativity as well as individual and organizational growth.

A small sampling of the benefits our colleagues enjoy include:

• Medical, dental, vision, Employer-paid HSA contributions and 401k match and more
• The flexibility to work at home or an office, based on your discretion and schedule, for most positions
• Start with 20 days of paid time off
• Tuition reimbursement and a culture of learning that offers designation/certification support and bonuses
• A paid day off to volunteer and company-organized volunteer events
• Up to $1,000 per year in matching charitable donations
• Up to $750 per year in wellness rewards
• All the nitro cold brew coffee and sparkling water you can drink
• A company-wide mentality that you can never appreciate your co-workers too much

To learn more about a career at Marsh Agency, check us out our website or flip through our recruiting brochure and sales recruiting brochure.

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Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh is committed to providing an inclusive work environment. We aim to attract and retain the best, most qualified people and value colleagues of all backgrounds, without regard to age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law.

Marsh and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

If you require an accommodation during the application or interview process, please let us know by contacting [e-mail].

#MarshAgencyMidwest

#MarshAgencyBI

#LI-Hybrid

The applicable base salary range for this role is $40,230 to $74,865.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.