Client Service Representative - Employee Health & Benefits (Entry Level)

Marsh; Schaumburg (IL); Hybrid; USD 35,000 - 65,000; Full time

Benefits offered by this job

Hybrid work model

Medical, dental, vision

Employer-paid HSA contributions

401k match

Tuition reimbursement

Paid volunteer day

Wellness rewards

Job summary

Marsh McLennan Agency is seeking a Client Service Representative to deliver exceptional service to our clients. You will manage insurance programs, execute policy changes, update client information, and collaborate with the servicing team.

We value communication skills, attention to detail, and the ability to work in a fast-paced, hybrid environment. A high school diploma is required, with preferred licenses and business/insurance education.

Qualifications

• Excellent written and verbal communication to effectively service customers.
• Familiarity with analyzing financial data.
• Self-starter, organized, and good time management to meet deadlines.
• Detail oriented and able to handle a wide variety of tasks.
• Ability to work on a fast paced, high-energy team with a positive attitude.

Responsibilities

• Manage insurance programs and execute policy changes.
• Update client information and facilitate collaboration with the servicing team.
• Deliver exceptional service to clients.

Skills

Excellent written and verbal comms

Analyzing financial data

Self-starter

Time management

Detail oriented

Team collaboration

Education

High school diploma or equivalent

BS/BA in Business, Insurance or related field

Life & Health license preferred

Tools

MS Office Suite (Word, Excel, Outlook)

Job description

Company: Marsh McLennan Agency

About Marsh Agency Midwest

Marsh Agency's Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. We take a client-centric approach that anticipates our client needs, delivers personalized solutions, and builds trusted, long-lasting relationships. Marsh Agency Midwest is consistently recognized as a top workplace, attracting and retaining its insurance talent by rewarding expertise and investing in career development. Colleagues enjoy an award-winning culture that fosters a highly productive and results-driven working environment.

A day in the life.

As a Client Service Representative, you play a vital role in delivering exceptional service to our clients. You manage insurance programs, execute policy changes, update client information, facilitate collaboration, and work with the servicing team.

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

• Excellent written and verbal communication skills to effectively service customers
• Familiarity with analyzing financial data
• Being a self-starter; a highly organized problem solver with good time management skills to meet deadlines
• Detail orientation and the ability to handle a wide variety of tasks
• Ability to work on a fast paced, high-energy team while maintaining a positive attitude
• High school diploma or equivalent is required

These additional qualifications are a plus, but not required to apply:

• BS/BA in Business, Insurance or related field
• Proficient in MS Office Suite (Word, Excel, Outlook)
• 1 year of experience working in the insurance industry
• Life & Health license preferred, or the ability to obtain upon hire

We know there are excellent candidates who might not check all these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.

A Great Place to Work. A Great Place to Perk.

Recognized for workplace culture by the likes of Fortune Magazine, The Chicago Tribune and more, our colleagues enjoy an environment that fosters creativity as well as individual and organizational growth. A small sampling of the benefits our colleagues enjoy include:

• Medical, dental, vision, Employer-paid HSA contributions and 401k match and more
• The flexibility to work at home or an office, based on your discretion and schedule, for most positions
• Start with 20 days of paid time off
• Tuition reimbursement and a culture of learning that offers designation/certification support and bonuses
• A paid day off to volunteer and company-organized volunteer events
• Up to $1,000 per year in matching charitable donations
• Up to $750 per year in wellness rewards
• All the nitro cold brew coffee and sparkling water you can drink
• A company-wide mentality that you can never appreciate your co-workers too much

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Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh is committed to providing an inclusive work environment. We aim to attract and retain the best, most qualified people and value colleagues of all backgrounds, without regard to age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law.

Marsh and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

#MarshAgencyMidwest #MarshAgencyEHB #LI-Onsite

The applicable base salary range for this role is $34,650 to $64,575.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.