Senior Client Service Manager

Gallagher; Ridgeland (MS); On-site; Confidential; Full time

Benefits offered by this job

Medical/dental/vision plans

401(k) and Roth options

Paid parental leave

Tax-advantaged accounts (HSA, FSA)

Job summary

Gallagher is seeking a Senior Client Service Manager for its Commercial Habitational team. You will lead strategies for complex client renewals, oversee data accuracy, and drive additional services while mentoring the team.

This role emphasizes cross‑functional collaboration with carriers and leadership to deliver innovative insurance solutions and exceptional service. The position focuses on building lasting client relationships, guiding risk-management conversations, and shaping strategy

Qualifications

• Bachelor’s degree with 5+ years of client service and/or claims management experience.
• OR – High School degree/GED with 10+ years of client service and/or claims management experience.
• Property and Casualty Insurance License.
• Proficiency in Microsoft Office.
• Desire to build relationships and deliver results.
• Adaptability and resilience in managing shifting priorities.
• Collaborative mindset to work with teams across Gallagher.

Responsibilities

• Lead renewal process and strategy for complex accounts with client information and needs analysis.
• Identify coverage gaps, review claims, secure existing business, and drive sales of additional services and lines.
• Build and maintain relationships with clients and carrier partners through timely responses and excellent service.
• Provide strategic guidance to team addressing client risk-management needs through consultative conversations and innovative strategies.
• Mentor team members by delegating tasks and providing feedback for development.
• Conduct regular audits to ensure compliance with regulations and maintain high service standards.
• Oversee accuracy and management of client and policy data using Gallagher’s systems.
• Use Gallagher’s technology to enhance productivity and deliver quality results.
• Manage multiple priorities to meet client expectations.

Skills

Client service

Claims management

Relationship building

Adaptability

Team collaboration

Education

Bachelor’s degree

High School/GED

Tools

Microsoft Office

Job description

Overview

At Gallagher, we’re looking for a Senior Client Service Manager to join our Commercial Habitational team. In this role, you’ll lead efforts to deliver exceptional service and innovative insurance solutions to our clients, work closely with senior leaders, and build strong relationships that solve complex challenges. This opportunity allows you to shape strategy, mentor others, and make a lasting impact while advancing your career.

Responsibilities

• Lead the renewal process and strategy for more complex accounts by overseeing the compilation of client information, needs analysis, and delivering timely, tailored solutions.
• Identify gaps in coverage, review claims, secure existing business, and drive the sale of additional services and lines of coverage.
• Build and maintain strong relationships with clients and carrier partners through timely responses and excellent customer service, ensuring trust and satisfaction.
• Provide strategic guidance to your team in addressing client risk‑management needs through consultative conversations and innovative strategies.
• Mentor team members by delegating tasks, providing transparent feedback, encouraging continuous learning, and fostering professional development.
• Conduct regular audits to ensure compliance with regulations and maintain high service standards.
• Oversee the accuracy and management of client and policy data using Gallagher’s systems.
• Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results.
• Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations.

Qualifications

• Bachelor’s degree with a minimum of 5+ years of client service and/or claims management experience
• OR – High School degree/GED with a minimum of 10+ years of client service and/or claims management experience
• A Property and Casualty Insurance License.
• Proficiency in Microsoft Office.
• A desire to build relationships and deliver results.
• Adaptability and resilience in managing shifting priorities.
• A collaborative mindset to work with teams across Gallagher.

Desired

• At least 1+ year of experience working with habitational accounts

Compensation and Benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low and high end of the range for this position, and the actual compensation will be influenced by a wide range of factors including experience, education, geography, and specialized skill set.

• Medical/dental/vision plans, which start from day one.
• Life and accident insurance.
• 401(k) and Roth options.
• Tax‑advantaged accounts (HSA, FSA).
• Educational expense reimbursement.
• Paid parental leave.

Other benefits include:

• Digital mental health services (Talkspace).
• Flexible work hours (availability varies by office and job function).
• Training programs.
• Gallagher Thrive program – elevating your health through challenges, workshops, and digital fitness programs for overall wellbeing.
• Charitable matching gift program.
• And more.

EEO Statement

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors, or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity, gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. Gallagher will make reasonable accommodations for known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of the business.