Senior Client Service Lead – Investments

Cerity Partners; Philadelphia (Philadelphia County); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Health insurance

401(k) with 4% match

Flexible PTO

Parental Leave

Education assistance

Commuter benefits

Job summary

Cerity Partners is seeking a Senior Client Service Associate in Philadelphia to support clients and advisors. You will manage complex interactions, process account tasks, and handle escalations with a strong understanding of investments and regulations.

Role includes leading internal coordination, facilitating meetings, and ensuring timely follow-ups. Requires a Bachelor’s degree and 5+ years of experience; Series 65 license or CFP is preferred.

Qualifications

• Bachelor’s degree required.
• 5+ years of client service experience in financial services.

Responsibilities

• Process account openings, funding, money movements, and paperwork with custodians.
• Maintain understanding of investment offerings to contribute to portfolio discussions.
• Schedule client meetings and organize advisory team meetings.
• Lead cross-department coordination to complete client tasks and follow-ups.
• Prepare client forms and financial reports before meetings; take notes and share summaries.
• Oversee cash transfers, wires, data maintenance, and trading as needed.
• Maintain CRM and provide ongoing quality control.
• Support client retention activities.
• Upon Series 65 license: provide basic financial advice.

Skills

Communication skills

Organizational skills

Time management

Client service focus

Team collaboration

Compliance awareness

Investment products knowledge

Leadership

Education

Bachelor’s degree

Tools

CRM software

Custodian platforms

Job description

Cerity Partners is seeking a Senior Client Service Associate in Philadelphia to support clients and advisors. You will manage complex interactions, process account tasks, and handle escalations with a strong understanding of investments and regulations.

Role includes leading internal coordination, facilitating meetings, and ensuring timely follow-ups. Requires a Bachelor’s degree and 5+ years of experience; Series 65 license or CFP is preferred.