Senior Client Service Associate

Cerity Partners; Philadelphia (Philadelphia County); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Health insurance

401(k) with 4% match

Flexible PTO

Parental Leave

Education assistance

Commuter benefits

Job summary

Cerity Partners is seeking a Senior Client Service Associate in Philadelphia to support clients and advisors. You will manage complex interactions, process account tasks, and handle escalations with a strong understanding of investments and regulations.

Role includes leading internal coordination, facilitating meetings, and ensuring timely follow-ups. Requires a Bachelor’s degree and 5+ years of experience; Series 65 license or CFP is preferred.

Qualifications

• Bachelor’s degree required.
• 5+ years of client service experience in financial services.

Responsibilities

• Process account openings, funding, money movements, and paperwork with custodians.
• Maintain understanding of investment offerings to contribute to portfolio discussions.
• Schedule client meetings and organize advisory team meetings.
• Lead cross-department coordination to complete client tasks and follow-ups.
• Prepare client forms and financial reports before meetings; take notes and share summaries.
• Oversee cash transfers, wires, data maintenance, and trading as needed.
• Maintain CRM and provide ongoing quality control.
• Support client retention activities.
• Upon Series 65 license: provide basic financial advice.

Skills

Communication skills

Organizational skills

Time management

Client service focus

Team collaboration

Compliance awareness

Investment products knowledge

Leadership

Education

Bachelor’s degree

Tools

CRM software

Custodian platforms

Job description

The Senior Client Service Associate plays a critical role in providing high-level support to both clients and advisors. This position manages complex client interactions, processes detailed account tasks, and handles escalated issues, ensuring seamless account openings, money movements, and paperwork processing. With a comprehensive understanding of investment products and regulations, the Senior Associate may provide basic financial advice if Series 65 certified. Strong leadership, problem-solving, and communication skills are essential.

Primary Responsibilities

• Custodian interaction & paperwork processing:
  • Process account openings, funding, deposit electronic checks, money movements, 401(k) rollovers, process tasks with Custodians.
• Maintain a fundamental understanding of the firm’s investment offerings in order to contribute to portfolio discussions.
• Schedule client meetings
• Organize advisory team meetings and events.
• Involvement in company committees and/or firm-wide initiatives.
• Receive client calls and resolve questions or issues as needed.
• Prepare for and provide follow-up for client meetings:
  • Prepare client forms and financial reports in advance of client meetings.
  • Attend meetings to take notes and send a summary to both the client and the advisory team.
• Comprehensive knowledge of investment accounts, products and the forms required to transact business.
• Lead internal coordination across departments to ensure all client tasks/follow-up is completed in a timely manner.
  • Drive proactive process improvements for advisors and CSA team members.
• Responsible for cash transfers, wires, data maintenance, reporting and trading as needed
• Provide ongoing maintenance and quality control of CRM.
• Execute client appreciation and retention activities
• Upon obtaining the Series 65 license:
  • Give basic financial advice
  • Assist with 401(k) rollovers

Required Qualifications

• Bachelor’s degree
• 5+ years of experience

Preferred Qualifications

• Series 65 licensing
• Completion of CFP®

Skills and Competencies

• Demonstrate strong and effective communication, organizational and time management skills.
• Comprehensive knowledge of investment accounts, products and the forms required to transact business.
• Ability to work in a team based/collaborative environment.
• Must accept and thrive in a fast-paced, changing environment.
• Adherence to all compliance policies & procedures.
• Demonstrate the Cerity Partners culture.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at a time.

Compensation Range

$70,000 - $85,000

Why Cerity Partners** :**

Our people drive our success by working together to deliver exceptional service to our clients. Below is a glimpse of the key elements of our total rewards package:

• Health, dental, and vision insurance – day 1!
• 401(k) savings and investment plan options with 4% match
• Flexible PTO policy
• Parental Leave
• Financial assistance for advanced education and professional designations
• Opportunity to give back time to local communities
• Commuter benefits

Cerity Partners is committed to providing an environment where all individuals can be their authentic selves. We are an Equal Opportunity Employer who respects each individual and supports the diverse cultures, perspectives, and experiences of our colleagues. We are dedicated to building an inclusive and diverse workforce and will not discriminate based on race, religion, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

Cerity Partners is committed to working with and providing accommodations to applicants with disabilities or special needs. For those needing accommodations, please reach out to [e-mail]. Applicants must be authorized to work for any employer in the U.S.