Licensed Client Service & Wealth Planning Associate

Workplace Harmony; Philadelphia (Philadelphia County); On-site; USD 55,000 - 75,000; Full time

Job summary

Workplace Harmony seeks a Licensed Client Service Associate to join our client-focused financial planning and wealth management practice in Philadelphia. You will act as the primary liaison between clients, advisors, custodians, and insurers to deliver proactive service and outstanding client experiences.

You will support advisors with planning, account maintenance, and insurance paperwork while ensuring regulatory compliance and accurate record-keeping.

Qualifications

• Active Life and Health Insurance License.
• FINRA Series 6 or 7 License is preferred.
• FINRA 63 or 66 license is preferred.
• 2–5 years of experience in financial services, wealth management, or investment operations.
• Strong understanding of financial planning concepts and client service practices.
• Experience with investment accounts, retirement plans and insurance products.
• Proficiency with CRM systems and Microsoft Office Suite (Excel/OneDrive).

Responsibilities

• Serve as primary point of contact for client service requests, policy administration, and account servicing needs.
• Communicate professionally and proactively with clients, providing updates and guidance.
• Build and maintain client relationships through responsive communication.
• Assist with account maintenance, beneficiary updates, address changes, transfers and distributions.
• Proactively follow up on outstanding items to ensure timely completion.
• Coordinate client meetings, prepare documentation, and drive follow-up actions.
• Support advisors in implementing financial planning recommendations.
• Assist with account openings, transfers, rollovers, and insurance paperwork.
• Prepare and process financial planning and investment-related documents.
• Monitor workflows and maintain accurate client records and compliant documentation.
• Maintain electronic filing systems and CRM databases (OneDrive).
• Coordinate with custodians, broker-dealers, insurance carriers, and third-party vendors.
• Assist with audits, compliance reviews, and regulatory changes.
• Participate in team meetings and professional development.

Skills

Client service excellence

Clear communication

CRM systems

Microsoft Office

Tools

CRM systems

Microsoft Excel

Job description

Workplace Harmony seeks a Licensed Client Service Associate to join our client-focused financial planning and wealth management practice in Philadelphia. You will act as the primary liaison between clients, advisors, custodians, and insurers to deliver proactive service and outstanding client experiences.

You will support advisors with planning, account maintenance, and insurance paperwork while ensuring regulatory compliance and accurate record-keeping.