Senior Client Service Exec - NY Territory (Hybrid)

The Hartford; New York (NY); Hybrid; USD 108,000 - 162,000; Full time

Job summary

The Hartford seeks a Senior Underwriting Program Manager to drive client service excellence across the Northeast region. The role emphasizes end-to-end service delivery, strong presentation skills, and strategic collaboration with claims, underwriting, and brokerage partners.

Responsibilities include leading cross-functional engagements, analyzing performance data to control losses, training local agents, and resolving service issues promptly.

Qualifications

• Minimum of 10 years of Property and Casualty experience in Claims, Underwriting, Sales, or related role is preferred.
• Expertise in multiline claims with a minimum of 5 years of functional claim experience in one or more of these product lines: Workers’ Compensation, Property, Auto or General Liability (or equivalent experience servicing large or VIP agencies / brokers).
• Excellent ability to present virtually and in person to senior leaders and internal and external audiences.
• Advanced knowledge of analytical claim data review with demonstrated ability to consult and influence.
• Solid leadership acumen with prior leadership experience preferred along with the ability to influence those in which there is no direct authority.
• Strong conflict management skills and ability to navigate ambiguous situations.
• Superior customer service skills (patience, empathy, active listening, service recovery, high degree of attentiveness and follow through.
• A valid driver’s license is required as a company car may be assigned
• Ability to travel up to 25%

Responsibilities

• As an integral member of the service team, you support the service mission by delivering customer presentations that demonstrate professional diplomacy, clear and articulate messaging, and confident engagement to drive positive customer outcomes.
• Negotiates and coordinates end-to-end account services between the claim organization, underwriting, the account and the agent/broker while executing loss cost containment initiatives through detailed analysis of performance results.
• Resolves service issues promptly via engagement with various internal service providers.
• Provides training to local agents and business partners on new claim products and services.

Job description

The Hartford seeks a Senior Underwriting Program Manager to drive client service excellence across the Northeast region. The role emphasizes end-to-end service delivery, strong presentation skills, and strategic collaboration with claims, underwriting, and brokerage partners.

Responsibilities include leading cross-functional engagements, analyzing performance data to control losses, training local agents, and resolving service issues promptly.