Client Service Executive - New York Territory

The Hartford; New York (NY); Hybrid; USD 108,000 - 162,000; Full time

Job summary

The Hartford seeks a Senior Underwriting Program Manager to drive client service excellence across the Northeast region. The role emphasizes end-to-end service delivery, strong presentation skills, and strategic collaboration with claims, underwriting, and brokerage partners.

Responsibilities include leading cross-functional engagements, analyzing performance data to control losses, training local agents, and resolving service issues promptly.

Qualifications

• Minimum of 10 years of Property and Casualty experience in Claims, Underwriting, Sales, or related role is preferred.
• Expertise in multiline claims with a minimum of 5 years of functional claim experience in one or more of these product lines: Workers’ Compensation, Property, Auto or General Liability (or equivalent experience servicing large or VIP agencies / brokers).
• Excellent ability to present virtually and in person to senior leaders and internal and external audiences.
• Advanced knowledge of analytical claim data review with demonstrated ability to consult and influence.
• Solid leadership acumen with prior leadership experience preferred along with the ability to influence those in which there is no direct authority.
• Strong conflict management skills and ability to navigate ambiguous situations.
• Superior customer service skills (patience, empathy, active listening, service recovery, high degree of attentiveness and follow through.
• A valid driver’s license is required as a company car may be assigned
• Ability to travel up to 25%

Responsibilities

• As an integral member of the service team, you support the service mission by delivering customer presentations that demonstrate professional diplomacy, clear and articulate messaging, and confident engagement to drive positive customer outcomes.
• Negotiates and coordinates end-to-end account services between the claim organization, underwriting, the account and the agent/broker while executing loss cost containment initiatives through detailed analysis of performance results.
• Resolves service issues promptly via engagement with various internal service providers.
• Provides training to local agents and business partners on new claim products and services.

Job description

Sr UW Program Manager - UE07DE

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

The Client Service Executive (CSE) is responsible for supporting profitable growth and retention of accounts. Additionally, the CSE will understand an account's needs while developing and delivering an end-to-end service offering that differentiates The Hartford in the marketplace.

We look to the CSE to support the end-to-end service mission while delivering engaging customer presentations that demonstrate professional diplomacy, articulated messaging and a friendly confidence that drives positive outcomes for our customers.

• As an integral member of the service team, you support the service mission by delivering customer presentations that demonstrate professional diplomacy, clear and articulate messaging, and confident engagement to drive positive customer outcomes.
• Negotiates and coordinates end-to-end account services between the claim organization, underwriting, the account and the agent/broker while executing loss cost containment initiatives through detailed analysis of performance results.
• Resolves service issues promptly via engagement with various internal service providers.
• Provides training to local agents and business partners on new claim products and services.

Qualifications

• Minimum of 10 years of Property and Casualty experience in Claims, Underwriting, Sales, or related role is preferred.
• Expertise in multiline claims with a minimum of 5 years of functional claim experience in one or more of these product lines: Workers’ Compensation, Property, Auto or General Liability (or equivalent experience servicing large or VIP agencies / brokers).
• Excellent ability to present virtually and in person to senior leaders and internal and external audiences.
• Advanced knowledge of analytical claim data review with demonstrated ability to consult and influence.
• Solid leadership acumen with prior leadership experience preferred along with the ability to influence those in which there is no direct authority.
• Strong conflict management skills and ability to navigate ambiguous situations.
• Superior customer service skills (patience, empathy, active listening, service recovery, high degree of attentiveness and follow through.
• A valid driver’s license is required as a company car may be assigned
• Ability to travel up to 25%

This candidate will service the Northeast Region.

This role can have a Hybrid or Remote work schedule. Candidates who live near one of our office locations (NY City, One Penn Plaza) will have the expectation of working in an office 3 days a week (Tuesday through Thursday).Candidates who do not live near an office will have a remote work schedule, with the expectation of coming into an office as business needs arise.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$108,000 - $162,000

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age