Senior Client Service Associate

Waverly Advisors, LLC; Boulder (CO); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health, Dental, Vision coverage

401(k) with match and profit sharing

Twelve paid holidays

Birthday week extra vacation day

Flexible time off policy

Sabbatical after seven years

Job summary

Waverly Advisors, LLC in Boulder, CO seeks an experienced Senior Client Service Associate to be the liaison between clients and Wealth Advisors, handling account applications, paperwork, money movements, and responsive service. You will support meetings, coordinate with custodians, and maintain client records with accuracy.

The role requires 5+ years in client service within an RIA or broker/dealer, a Finance/Business degree (or 5 years in financial services), proficiency in MS Office, and

Qualifications

• 5+ years of client service experience in an RIA or Broker/Dealer.
• Bachelor’s degree in Finance, Business, or related field, or 5 years in financial services.
• Experience with Schwab, Fidelity, or Pershing required; Pershing strongly preferred.
• Familiarity with portfolio accounting systems and CRM software preferred.
• Proficiency in Microsoft Office.
• Series 65 or willingness to obtain Series 65.

Responsibilities

• Serves as a primary point of contact for clients and assists Wealth Advisors in developing and maintaining client relationships.
• Provides all client service support including account applications, custodial paperwork, investment advisory agreements and money movements.
• Responds to all internal and external client requests in a timely manner.
• Processes all documents from clients including advisory agreements, account applications or other custodial paperwork.
• Assists in meeting preparation including binding and presenting materials.
• Coordinates with Private Fund team on alternative investment subscriptions and redemptions.
• Works with Schwab and Fidelity to maintain client accounts.
• Updates client information in SharePoint and Salesforce.
• Tracks information sent to custodians for verification of receipt and completed work.
• Assists with tracking client money movement requests and communicates that to Advisors.
• Notifies Advisors if trades are needed related to client money movement.
• Processes Required Minimum Distributions (RMDs) for clients annually.
• Follows Waverly compliance policies and procedures.
• Administrative duties as needed.

Skills

Client service

Communication

Detail oriented

Microsoft Office

Team player

Proactive

Time management

Education

Bachelor’s degree in Finance, Business, or related field

5 years experience in financial services (in lieu of degree)

Tools

Schwab

Fidelity

Pershing

Job description

Waverly Advisors’ primary goal is to serve our clients, one another, and our communities. We aren’t your typical wealth management firm. Our intense client focus is at the center of everything we do. We go far beyond just managing our clients’ investments, offering truly in-depth financial planning. We set ourselves apart by actually living and acting on our guiding principle, ‘Serve.’ It is the reason we go to work every day.

In this role, you’ll be challenged to take on work that upholds our guiding principle and drives Waverly Advisors forward. We hope you’ll grow as a person and leader in your field and transform those around you as well.

We are looking to add an experienced Senior Client Service Associate to the team in our Boulder, CO office. The Client Service Associate is an essential part of the Waverly Advisors team, regularly serving as the liaison between clients and advisors/financial planners, as part of our overall client experience. A successful candidate will have the ability to effectively communicate with clients and team members, excellent attention to detail, strong written and verbal communication skills, an energetic and positive attitude, and a willingness to learn. Organizational skills, resiliency and flexibility, promptness and the ability to anticipate needs are necessary in all tasks and responsibilities.

Responsibilities:

• Serves as a primary point of contact for clients and assists Wealth Advisors in developing and maintaining client relationships.
• Provides all client service support including account applications, custodial paperwork, investment advisory agreements and money movements.
• Responds to all internal and external client requests in a timely manner.
• Processes all documents from clients including advisory agreements, account applications or other custodial paperwork.
• Assists in all meeting preparation including binding and preparing presentation materials.
• Coordinates with Private Fund team on any alternative investment subscriptions and redemptions.
• Works directly with a variety of financial custodians (Schwab and Fidelity) to establish, maintain and update all new and existing client accounts.
• Tracks and updates client-related information in SharePoint and Salesforce including but not limited to contact information, investment advisory agreements, client-related notes and correspondence and other relevant information or documentation.
• Tracks information sent to financial custodians for verification of receipt and completed work.
• Assists with tracking client money movement requests and communicating that information to Advisors.
• Notifies Wealth Advisors if trades are needed related to client money movement requests.
• Processes Required Minimum Distributions (RMD’s) for clients on an annual basis.
• Follows Waverly compliance policies and procedures related to client requests and other matters.
• Administrative duties as needed.

Qualifications and Experience:

• At least 5 years of client service experience in an RIA or Broker/Dealer, strongly preferred.
• Bachelor’s degree in Finance, Business, or a related field, or, in lieu of a college degree, 5 years of experience in financial services.
• Experience with Schwab, Fidelity, or Pershing required; Pershing strongly preferred.
• Familiarity with portfolio accounting systems and client relationship management software is preferred.
• Proficiency in Microsoft Office.
• Series 65 or willingness to obtain series 65.

Competencies and Skills:

• Proactive, team player who values building positive relationships with clients and colleagues.
• Detail-oriented self-starter.
• Highly organized.
• Strong verbal and written communication skills.
• Can-do attitude where no task is too big or small.
• Ability to juggle demands of multiple people and deadlines.
• Positive attitude with a willingness to learn.

Travel:

• Minimal travel is required.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Must be able to access and navigate each department at the organization’s facilities.
• Comprehensive Health, Dental, and Vision coverage to support your overall well ‑ being.
• 401(k) retirement plan with match and profit sharing to help you invest in your future.
• Twelve paid holidays each year.
• An extra vacation day during your birthday week—so you cancelebrateyou!
• Responsible Time Off Policygivingflexibility without annual PTO limits, while balancing team responsibilities and business needs.
• Paid sabbatical program: Enjoy four consecutive weeks of paid time off after seven years of service.
• Compensationcommensuratewith experience.

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Legal:

Waverly Advisors, LLC. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, gender, genetic information, national origin, disability, uniform service, veteran status, age, or any other classification protected by federal, state, or local law.