Senior Client Service Account Associate

JPMorgan Chase & Co.; Chicago (IL); On-site; USD 85,000 - 110,000; Full time

Job summary

JPMorgan Chase & Co. in Chicago is seeking a Client Service Account Manager to oversee a portfolio of large corporate or financial institution clients within Payments. You will support clients to effectively utilize Payments Products and Services, acting as a central point of service resolution.

The role emphasizes advising on decisions, identifying gaps, and collaborating with internal and bank partners to drive client growth while ensuring compliance with risk policies and regulatory changes.

Qualifications

• Minimum 3 years of relevant industry experience.
• Understanding of core Treasury Services product sets.
• Strong communication skills, both oral and written.
• Effective time management in a fast-paced environment.
• Ability to partner with internal colleagues and external clients.
• Sound judgment in decision making and risk evaluation.
• Flexibility with working hours and use of virtual connectivity tools.

Responsibilities

• Act as key advisor to the client, providing advice and consultation on decision making
• Act as client’s central point of resolution and escalation for service issues
• Identify and address product/service gaps and development opportunities
• Use product knowledge to recommend enhancements and service delivery plans
• Convey complex ideas and client issues with confidence
• Educate clients on new legal/regulatory/Cyber changes and risk policies

Skills

Client relationship management

Treasury Services knowledge

Oral and written communication

Time management

Internal/External collaboration

Risk awareness

Flexibility with hours/virtual tools

Job description

Do you love managing a large portfolio of clients? If so, come join our team as a Client Service Account Manager where you will have direct responsibility for servicing a portfolio of large corporate or financial institution clients.

As a Client Service Account Manager within the Payments team, you will support a portfolio of large corporate and/or financial institution clients by allowing them to effectively utilize Payments Products and Services. The Service organization acts as a central point of resolution to support the client's business operations, identifies product/service gaps and development opportunities, and leverages client/product expertise to recommend client growth and efficiency opportunities.

Job responsibilities:

• Act as key advisor to the client, providing advice and consultation on decision making
• Act as client’s central point of resolution and escalation for service issues, liaises with bank partners to manage issues
• Identify and address product/service gaps and development opportunities, leveraging the full array of Treasury Services product capabilities
• Use product knowledge to recommend and participate in product enhancements and service delivery plans
• Convey complex ideas and client issues with confidence
• Adhere to and ensure client's compliance with risk policies/practices and educates clients on new legal / regulatory / Cyber changes

Required qualifications, capabilities and skills:

• Minimum 3 years of relevant industry and/or functional experience
• Understanding of core Treasury Services product sets
• Ability to present oral and written communication in an organized, clear and confident manner
• Manages time effectively in a fast paced environment; demonstrating ability to balance competing priorities and deliver on commitments
• Ability to partner with internal colleagues and external clients
• Applies sound judgment during the decision making process; evaluates risk factors
• Ability to be flexible with working hours and utilize virtual connectivity tools (VDI, Blackberry/Good mobile suite, etc.) when business needs arise