Senior Client Sales & Support Specialist

Victorinox Swiss Army, Inc.; Monroe (CT); On-site; USD 40,000 - 60,000; Full time

Job summary

Victorinox Swiss Army, Inc. is seeking a full-time Customer Sales Support Representative in Monroe, CT. This role involves providing premium customer sales support, managing orders, and ensuring superior account management for retail key accounts.

The ideal candidate has over 5 years of customer support experience, preferably in sales or account management. Strong verbal and written communication skills are essential. This position may require work outside of regular hours.

Qualifications

• 5+ years of experience in Customer Support.
• Previous inside sales or key account management experience is highly desired.
• Excellent customer service soft skills including empathy and patience.

Responsibilities

• Provide superior account management and sales support to all customer accounts.
• Proactively manage orders and resolve errors and discrepancies.
• Mentor and support new team members during the onboarding process.

Skills

Customer Support experience

Verbal and written communication skills

Sales aptitude

Multi-tasking in fast-paced environment

Attention to detail

Education

4-year degree

Tools

Microsoft Office Products

SAP/ERP systems experience

Job description

Victorinox Swiss Army, Inc. is seeking a full-time Customer Sales Support Representative in Monroe, CT. This role involves providing premium customer sales support, managing orders, and ensuring superior account management for retail key accounts.

The ideal candidate has over 5 years of customer support experience, preferably in sales or account management. Strong verbal and written communication skills are essential. This position may require work outside of regular hours.