Senior Client Processing & Quality Controls Specialist

BNY; Berwyn (PA); On-site; USD 90,000 - 125,000; Full time

Job summary

BNY seeks a Senior Specialist, Client Processing to join the Archer team in Berwyn, PA, with 4 days in-office. The role focuses on quality control, risk identification, and ensuring compliant, accurate processes across client processing workflows.

The ideal candidate has 5–7 years in operational risk or quality assurance within financial services, strong analytical skills, and the ability to communicate insights to senior leadership. Collaboration across teams is essential.

Qualifications

• Bachelor's degree or the equivalent combination of education and experience is required.
• 5–7 years of experience preferred in control, quality assurance, operational risk, or related function within asset management or financial services.
• Strong understanding of operational controls, risk identification, and process oversight.
• Ability to translate complex issues into clear, actionable insights for senior leadership and non-technical audiences.
• Demonstrated ability to build partnerships and influence positive change across teams.
• Strong analytical skills, sound judgment, and problem-solving mindset.
• Excellent organizational skills with ability to manage multiple priorities and deadlines.
• Strong written and verbal communication skills.

Responsibilities

• Perform quality reviews of new accounts, account maintenance transactions, and cash flows to ensure accuracy prior to trading.
• Identify processing errors, documentation gaps, and workflow handling issues, and elevate as appropriate.
• Support the identification, assessment, and reporting of key operational control risks.
• Partner with senior management to develop and enhance control assessments.
• Conduct timely reviews of operational risk items and present findings to senior management.
• Lead or support investigations into major control issues, including root cause analysis and remediation recommendations.
• Perform deep-dive reviews to evaluate whether processes are operating effectively within established controls.
• Develop dashboards, metrics, and reporting materials to support oversight of operational risk and quality trends.
• Provide effective challenge to first-line procedures and practices and communicate observations to senior management.
• Serve as a subject matter expert for quality control workflows, procedures, and related controls.
• Identify, monitor, and report trends, issues, and variances to management.
• Ensure adherence to internal procedures, SLAs, compliance requirements, and quality standards.
• Generate, review, and interpret control reports to identify workflow exceptions and opportunities for improvement.
• Support departmental initiatives, strategic priorities, and special projects as needed.
• Manage multiple workflow queues effectively in a fast-paced environment.
• Proactively identify risks that may impact downstream processes, controls, or client outcomes.

Skills

Analytical skills

Organizational skills

Cross-team collaboration

Communication skills

Education

Bachelor's degree

Job description

BNY seeks a Senior Specialist, Client Processing to join the Archer team in Berwyn, PA, with 4 days in-office. The role focuses on quality control, risk identification, and ensuring compliant, accurate processes across client processing workflows.

The ideal candidate has 5–7 years in operational risk or quality assurance within financial services, strong analytical skills, and the ability to communicate insights to senior leadership. Collaboration across teams is essential.