Senior Client Partner, US & Canadian Markets

Nix; United States; Remote; USD 120,000 - 210,000; Full time

Benefits offered by this job

Flexible work format

Competitive salary

Career growth

Mentorship program

Education reimbursement

Team events

Job summary

N-iX is seeking a Senior Client Partner to drive growth within existing US and Canadian accounts. You will identify opportunities, manage relationships, and lead account planning, with focus on expanding services and achieving business outcomes.

You will coordinate with delivery teams, craft pitches, and oversee contracts, renewals, and CSAT initiatives. Travel to North America may be required; strong English and SaaS/IT services sales experience are essential.

Qualifications

• 5–7+ years in IT Services/Consulting (project-based solution selling, outsourcing/nearshoring).
• 2+ years in a Sales role within a service company.
• Proven experience managing and growing client accounts in the US and Canadian markets.
• Experience with software and/or data engineering preferred.
• Deep understanding of SDLC, IT outsourcing models, and commercial terms.
• Fluent English (US/Canada native-speaker standard).

Responsibilities

• Identify and develop growth opportunities within assigned accounts.
• Build trust-based client relationships and manage business reviews.
• Lead account planning, up-sell/cross-sell, and contract renewals.
• Prepare pitches, RFIs/RFPs, and commercial offers; manage pipeline.
• Maintain CRM accuracy and report on account status.
• Travel to USA and Canada for business as needed.

Skills

Account management

Sales

Business development

Customer relationship

Communication

Tools

CRM systems (Salesforce/HubSpot)

Job description

N-iX is a global software development service company that helps businesses across the globe create next-generation software products. Founded in 2002, we unite 2,400+ tech-savvy professionals across 40+ countries, working on impactful projects for industry leaders and Fortune 500 companies. Our expertise spans cloud, data, AI/ML, embedded software, IoT, and more, driving digital transformation across finance, manufacturing, telecom, healthcare, and other industries. Join N-iX and become part of a team where your ideas make a real impact.

We are currently seeking a Senior Client Partner to identify and develop business growth opportunities within an assigned portfolio of existing accounts in the US and Canadian markets, while ensuring client satisfaction by cultivating strong, trust-based client relationships.

Responsibilities:

Account Planning & Development

• Gather client and market intelligence: industry trends, competitor activities, client business and technology strategies.
• Support CSL to create and maintain account development plans, stakeholder maps, white space analyses, and growth strategies.
• Support CSL leader in definition of tactics and goals to align organizational responsibility for achieving results.

Client Relationship Management

• Build and maintain deep, trust-based relationships with key stakeholders focused on business development.
• Establish a regular meeting cadence; schedule and lead Business Reviews with relevant stakeholders.
• Identify and pursue up-sell/cross-sell opportunities within the existing portfolio.

Account Expansion & Sales

• Initiate meetings with new leaders via outreach, warm introductions, N-iX partnerships, and internal referrals.
• Qualify untapped client needs; introduce additional service lines and specialized expertise.
• Manage sales opportunities through all pipeline stages, engaging the appropriate pursuit teams.
• Lead preparation of pitch decks, RFIs, RFPs, and commercial offers; define win themes and deliver compelling pitches.
• Oversee contract negotiations; track SOW/PO/contract expiry dates and drive renewals.
• Maintain CRM accuracy; report on account status and development activities.

Client Satisfaction

• Manage CSAT survey participation, interpret results, and drive corrective action plans with delivery leaders.
• Proactively surface and resolve satisfaction issues; notify account team and direct manager.
• Secure cooperation disclosures and co-create case studies capturing client situation, N-iX solution, and results delivered.

Requirements:

Experience

• 5–7+ years in IT Services/Consulting (project-based solution selling, outsourcing/nearshoring)
• 2+ years in a Sales role within a service company
• Proven experience managing and growing client accounts in the US and Canadian markets.
• Previous practitioner experience in software and/or data engineering preferred
• Deep understanding of software development life cycles (SDLC), IT outsourcing models (T&M, Dedicated Team, Fixed Price), and commercial terms.

Language & Communication

• Fluent/Advanced English (US/Canada native-speaker standard).
• Strong written communication: compelling narrative, traceability from client pain to N-iX solution and value.

Other Requirements

• CRM experience (Salesforce, HubSpot, or similar).
• Proactive, outspoken communicator and presenter with high emotional intelligence.
• Disciplined, results-oriented; able to travel to USA and Canada for business.

We offer*:

• Flexible working format - remote, office-based or flexible
• A competitive salary and good compensation package
• Personalized career growth
• Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
• Active tech communities with regular knowledge sharing
• Education reimbursement
• Memorable anniversary presents
• Corporate events and team buildings
• Other location-specific benefits

*not applicable for freelancers