Senior Client Partner-Publishing

Infosys Limited; Atlanta (GA); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Long-term Disability

Health and Dependent Care Reimburse- m

Insurance (Accident, Critical Illness,

401(k) plan

Job summary

Infosys Limited seeks a Senior Manager of Client Services to oversee client interfaces within the assigned account scope. The role partners with the Group Manager of Client Services to build an account plan and drive client management, with responsibility for a $50M+ portfolio.

The position emphasizes client relationship management, delivery assurance, and proactive account governance, including opportunity management from Prospect to Close. Relocation/travel may be required.

Qualifications

• Bachelor's degree or foreign equivalent required; progressive experience in the specialty may substitute education.
• Significant client relationship / project management experience.
• Experience serving/publishing/Information Services industries, including Publishers, Newspapers, Domain-specific information providers.

Responsibilities

• Client relationship management and business development: manage client relationships and opportunities within the account (~$50M).
• Client delivery assurance: collaborate with delivery stakeholders to fulfill commitments.
• Account planning and governance: create the account plan with relationships, opportunities, and pricing decisions.

Skills

Client relationship management

Proposal presentations

C-level stakeholder engagement

Leadership

Communication skills

Business consulting

Education

Bachelor's degree or foreign equivalent

Job description

Infosys is seeking a Senior Manager of Client Services. The Senior Manager-Client Services (SMCS) is responsible for all client interfaces within the assigned account scope. The SMCS works together with their manager Group Manager of Client Services to build an account plan and is responsible for client management based on the account plan.

Typically, the SMCS handles a single account / group of accounts / part of a large account with a P&L of $50M+.

Role Description

• Client relationship management and business development: manage client relationships, build and nurture a portfolio ~ $50M or more, owns the opportunity management cycle: Prospect-Evaluate-Propose-Close
• Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfilment of all commitments to the client
• Account planning and governance: create the account plan including relationships required, opportunities to be pursued, price decisions

About Infosys Information Services and Publishing Practice

Infosys’ Information Services and Publishing (IS &P) practice serves marquee clients in Newspaper, Book publishing business (B2C) and Information services providers (primarily B2B).

To learn more about Infosys and see our ideas in action please visit us at www.infosys.com

Also learn about Infosys’ IS &P practice at https://www.infosys.com/industries/publishing.html

Required Qualifications

• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education and a minimum 14 years of experience, with strong sales/relationship management/account management experience
• Significant client relationship / project management experience
• Experience serving / working for Publishing / Information Services industries. This includes Book Publishers, Newspapers, Domain specific Information providers (such as Legal, Financials, Risk Management)
• Track record of interacting and building relationship with C-level client contacts
• Hands-on experience with proposal creation and leading proposal presentations
• Strong leadership, interpersonal, communication and presentation skills
• Wide variety of IT and business consulting engagement experience
• U.S. citizenship or permanent residency is required, we are not able to sponsor this position at this time

Preferred Qualifications

• Good understanding of industry specific business issues and drivers. Content processing value-chain in Publishing/Information Services
• Global Delivery Model experience
• Experience managing large multi-location engagement teams
• Track record as an Account Manager / Client Partner in a rapidly growing client relationship

Additional Required Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.