(Senior) Client Partner / Account Manager (m/f/x)

Virtual Identity AG; United States; Remote; Confidential; Full time

Job summary

A leading digital consulting agency seeks a passionate Client Service Manager to enhance relationships with clients. The role involves strategic consultation on digital customer journeys and requires strong client orientation and proficiency in English and German. Join us to shape exciting digital projects and foster collaborative partnerships.

Qualifications

• 3-5 years of professional experience in client service management or consulting required.
• Successfully completed university degree in engineering, economics, or similar.
• Proficient in English and good German communication skills essential.

Responsibilities

• Build and maintain strong relationships with clients.
• Consult clients on opportunities in their digital customer journey.
• Prepare proposals and manage business relationships.

Skills

Client Orientation

Strategic Thinking

Digital Topics Passion

Interpersonal Skills

Education

Bachelor's degree in Engineering or Economics

Job description

Job Description

You are the primary point of contact for our clients and always strike the right tone in every situation. You nurture your client relationships with passion, curiosity, openness, and creativity. Our clients seek you out as a partner and advisor because of your personality and expertise, to successfully tackle their digital challenges through joint projects.

What you will do:

• You build close and trusting relationships with the clients you manage
• You consult our clients on identifying and effectively utilizing opportunities along their customers' digital customer journey
• You are responsible for the continuous expansion of the business relationship with several of our clients
• You are responsible for the preparation of proposals and, together with colleagues from the Client Partner Team, accountable for the agency's annual purchase order volume

Requirements

What we expect:

• Strong client orientation and at least 3-5 years of professional experience in client service management, account management, or consulting (in a corporation or on the agency side)
• Successfully completed university degree (in engineering, economics, or similar) or comparable qualification
• You enjoy working strategically and are passionate about digital topics
• You are interested in people, easily connect with others, listen with curiosity, and recognize what’s essential
• Proficient English skills and very good German language skills (written and spoken)
• Contact
  Marion Huwatscheck