Senior Client Operations & LPM Analyst

Ropes & Gray LLP; New York (NY); Hybrid; USD 127,900 - 195,000; Full time

Job summary

Ropes & Gray LLP seeks a Senior Analyst to drive profitable matter management and client relationship management within a specific industry or practice area. You will develop tools and templates, provide qualitative and quantitative analytics, and present insights that guide budgets and cost drivers.

You will consolidate financial data, craft sophisticated reports, and collaborate with cross-functional teams to optimize client services and legal project management practices.

Qualifications

• Bachelor's degree required with 5+ years in a law firm, corporate legal dept, or similar large organization.
• Strong Excel skills and ability to learn BI and collaboration software (e.g., MicroStrategy, HighQ).
• Experience with analytics and numbers; able to present qualitative and quantitative insights.

Responsibilities

• Drive profitable matter management and client relationship management through industry/practice focus.
• Build tools and templates that incorporate insights and provide analytics and data storytelling.
• Consolidate and analyse financial data, deliver BI-enabled reports and risk / cost insights.
• Identify cost-reduction opportunities and improve financial performance for legal teams.
• Scale team service model and collaborate with cross-functional stakeholders.

Skills

Excel

Data analytics

Project management

Business intelligence

Education

Bachelor's degree

Tools

MicroStrategy

HighQ

Job description

Overview

The legal market is undergoing a period of hyper‑change, driving opportunities for innovative thinking and diverse professional experiences. The Client Operations Services & LPM (Legal Project Management) team thrives on these changes, residing at the intersection of legal operations, process improvement, technology, data storytelling, client service and legal practice. Our mission is to strengthen Ropes & Gray's client relationships and optimise the delivery of legal operations services by developing innovative tools and processes that drive efficiency and meet our clients' evolving priorities.

Responsibilities

The role of the senior analyst is to drive profitable matter management and effective client relationship management through a focus on a particular industry and / or legal practice area to generate insights, including risk factors and cost drivers unique to that industry or practice. The senior analyst will build tools and templates that incorporate those insights, as well as provide qualitative and quantitative analytics and data storytelling.

• Delivers successful outcomes for client relationships and matters by consolidating and analysing financial data, and leveraging business intelligence tools.
• Responsible for execution of client support processes for portfolio of firm clients.
• Draws on firm’s best practices and resources, practice group priorities and an overall understanding of each specific client’s operational priorities and legal operations in supporting clients and legal teams.
• Assembles and summarises data to structure sophisticated reports (e.g. cost estimates, complex budgets and progress reports) on financial status and risks.
• Provides creative alternatives and recommendations to reduce costs and improve financial performance, including opportunities for legal team efficiencies.
• Provides key insights and recommends tools and best practices for profitable management of legal matters using legal project management tools and principles, learnings about clients and matters, and legal practice / industry experience.
• Seeks out opportunities to scale team service model and flag opportunities for team efficiencies.
• Leverages effective facilitation and collaboration skills to partner with cross‑functional stakeholders at the firm.

Qualifications

• A bachelor’s degree and at least five years of experience working in a law firm, corporate legal department, financial institution or other large complex organisation is required.
• Excellent technology skills including Excel and ability to learn business intelligence and collaboration software (e.g., MicroStrategy, HighQ) required.
• Analytics experience and comfort with numbers, acquired through academic study or job experience.
• Ability to effectively communicate qualitative and quantitative insights via strong written and verbal communication; experience presenting to diverse audiences.
• A strong project management orientation is critical, including strong business analytics, critical thinking, troubleshooting, problem‑solving and project management skills.

Compensation And Total Rewards Package

Ropes & Gray is proud to offer a comprehensive Total Rewards package to our business support team members. The firm also offers comprehensive health and well‑being benefits, personal and professional development, career growth opportunities and a collegial and supportive culture. The anticipated pay range for this role is listed below and represents our good faith and reasonable estimate of the starting salary range at the time of posting. In addition, this role is eligible for a discretionary bonus based on performance. The actual offered rate for this position will be determined based on job‑related, non‑discriminatory factors, including qualifications and experience, geographic location, education, external market data and consideration of internal equity.

Boston, Chicago, Washington, D.C.: $117,200 - $178,700

New York: $127,900 - $195,000

Working Conditions

This position requires hybrid on‑site presence as an essential function of the role. Consistent and predictable on‑site presence is required for ongoing business continuity, professional development and effective collaboration with colleagues and management.

Ropes & Gray is an equal opportunity employer.