Senior Client Manager - Voluntary Benefits

Marsh; San Francisco (CA); Hybrid; USD 119,000 - 238,000; Full time

Job summary

Marsh seeks a Senior Client Manager to join its Voluntary Benefits team, working in a hybrid role that requires three days in the office weekly. You will lead client relationships, develop strategy for key accounts, and collaborate across Marsh to deliver value for clients.

In this role you will manage complex client needs, conduct analyses, and leverage AI and technology-enabled tools to improve outcomes and drive engagement with Marsh Health & Benefits colleagues.

Qualifications

• Bachelor’s Degree required.
• Voluntary Benefits subject matter experience required.
• Strong knowledge of voluntary benefits products, processes and markets.
• 5+ years’ experience as a Consultant with background in Client Management (Large Clients) or Sales (Large Clients).
• Life/Health license or ability to obtain within 6 months of hire.
• Strong collaboration and team-focused skills.

Responsibilities

• Maintain and expand a large to mid-sized book of business across various industries or specialties.
• Develop the sales and retention strategy leveraging client needs, market trends and offerings.
• Conduct robust client analyses to create customized product and solution recommendations.
• Address escalated issues promptly and ensure relationships are positive and deliverables meet timelines.
• Actively engage relationships and professional networks within client organizations.
• Attend industry events to build a strong professional network and represent the company.
• Thrive in an environment that embraces AI and technology-enabled tools.

Skills

Client management

Sales for large clients

Voluntary benefits knowledge

Communication

Collaboration

Education

Bachelor’s Degree

Job description

We are seeking a talented individual to join our Voluntary Benefits team, part of our People and Investments business at Marsh. This is a hybrid role that has a requirement of working at least three days a week in the office.

Senior Client Manager - Voluntary Benefits

Marsh's Voluntary Benefits team is looking for a consultant with strong leadership skills who works independently and has excellent client communication and management. In this role you will have the opportunity to play a key role in developing the overall strategy for a subset of clients. If you have a strong history of being highly collaborative within a large organization, as well as a track record of delivering results for your clients, this may be the role for you.

We will count on you to:

• Maintain and expand a large to mid-sized book of business containing larger or nuanced accounts across various industries or specialties, and may contribute to the sales work for complex, high-priority accounts owned by senior colleagues
• Develop the sales and retention strategy for client accounts leveraging an in-depth understanding of client needs, market trends and product and service offerings
• Conduct robust client analyses to create customized product and solution recommendations
• Address escalated issues in a timely and effecting manner and work to ensure relationships are in a positive standing and delivering on promised timelines and deliverables
• Actively engage and nourish relationships and professional networks within client organizations
• Attend and participate in industry events and conferences to build up a strong professional network, maintain proximity to the relevant market and represent the company
• Thrive and be motivated by an environment that embraces AI and technology-enabled tools

What you need to have:

• Bachelor’s Degree required
• Voluntary Benefits subject matter experience required
• Strong voluntary benefits product, process and market knowledge (to include but not be limited to supplemental health, ID Theft Protection, Legal, Auto/Home, Discount, Purchasing Programs, Discount, Pet Insurance, Life with LTC)
• 5+ years’ experience as a Consultant with background in Client Management (Large Clients) or Sales (Large Clients)
• Strong financial and business acumen
• Ability to work in a fast-paced environment, successfully manage multiple and conflicting priorities to meet or exceed deadlines
• Current Life/Health License or ability to obtain within 6 months of hire
• Strong collaboration and team focused skills (relationship building and fostering with Marsh Health & Benefits and Voluntary Benefits colleagues)

What makes you stand out?

• Demonstrated success working with C-Suite Executives
• Demonstrated success in expanding and retaining client relationships
• Ability to support Large Market Clients

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting [e-mail].

The applicable base salary range for this role is $119,000 to $237,500.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.