Senior Client Manager (Must be Bilingual Chinese)

American Lending Center Holdings Inc.; Irvine (CA); Hybrid; USD 67,500 - 82,500; Full time

Job summary

A leading EB-5 regional center operator is seeking a Senior Client Manager, fluent in both English and Chinese, to oversee client relationships and facilitate investment processes. This full-time hybrid role based in Irvine, CA, involves supporting clients through their EB-5 journey, ensuring compliance with regulations, and maintaining effective communication between clients and teams. Ideal candidates will have strong emotional intelligence, proven client management skills, and a comprehensive understanding of immigration processes. Salary starts at $75,000 per year.

Qualifications

• Fluent in both English and Chinese, with excellent communication skills.
• Comprehensive knowledge of the EB-5 program and immigration processes.
• Experience in handling complex client situations in the EB-5 industry.
• Strong emotional intelligence to manage client interactions under pressure.
• Ability to build and manage client relationships professionally.

Responsibilities

• Oversee and manage relationships with EB-5 clients.
• Provide guidance throughout investment and immigration processes.
• Coordinate communication between clients and internal teams.
• Assist with client onboarding and engagement strategies.

Skills

Fluency in English and Chinese

Communication skills

Interpersonal skills

Emotional intelligence

Client relationship management

Patience

Adaptability

Ability to work under pressure

Tools

Microsoft Office Suite

CRM systems

Job description

Senior Client Manager (Must be Bilingual Chinese)

American Lending Center Holdings (ALCH) is a prominent EB-5 regional center operator managing 14 USCIS-designated regional centers and supporting investment projects nationwide. Since 2009, ALCH has facilitated investment in over 100 projects in 31 states, contributing to the creation or preservation of more than 140,000 U.S. jobs. Recognized for its strong track record under the EB-5 Reform and Integrity Act, ALCH has achieved 38 consecutive I-956F approvals. The company has been nationally acclaimed, earning spots on the Inc. 5000 list of Fastest-Growing Private Companies and the Financial Times’ list of America’s Fastest Growing Companies multiple times.

Role Description

This is a full-time hybrid role located in Irvine, CA, for a Senior Client Manager- EB-5 (Bilingual Chinese). Responsibilities include overseeing and managing relationships with EB-5 clients, providing guidance throughout the investment and immigration processes, and assisting with client onboarding. The role involves coordinating communication between clients, internal teams, and external stakeholders to address inquiries and ensure compliance with EB-5 regulations. Additionally, the Senior Client Manager will support the development of client engagement strategies and maintain accurate documentation of client activities. The role requires availability during international business hours, particularly those corresponding to China time zones, to support our overseas clients. The employee is expected to be in the office during regular business hours when their assigned work hours coincide with China business hours.

Qualifications

• Fluency in both English and Chinese (written and spoken) is required, with strong communication and interpersonal skills.
• Comprehensive knowledge of the EB-5 program, immigration processes, and related regulations.
• Experience in the EB-5 industry, especially in handling complex client situations.
• Exceptional patience and the ability to calmly manage a wide range of client inquiries and requests.
• Strong emotional intelligence and the ability to reassure and comfort clients under pressure.
• High integrity, maturity, and sense of responsibility, someone reliable and grounded.
• The ability to respond promptly and accurately to different client needs and circumstances.
• Excellent communication skills, capable of providing clients with emotional value and a positive interaction experience.
• Experience in building client relationships and addressing client inquiries in a professional and timely manner.
• Ability to work collaboratively in a dynamic, diverse environment while managing multiple priorities effectively.
• Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM systems.
• Previous experience within the EB-5 industry, financial services, or immigration consulting is strongly preferred.

Salary starting at $75,000 per year.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development