Senior Client Manager - Benefits Strategy & Growth

Unum Ireland; Chicago (IL); Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

Health

Vision

Dental

Disability (Short & Long-Term)

Paid time off (PTO)

401(k) employer contribution

Mental health support

Career advancement opportunities

Student loan repayment options

Tuition reimbursement

Flexible work environments

Job summary

Unum is seeking a National Client Manager to steward relationships for large groups (2,000+ lives) and design customized service strategies for each case. This role supports the Chicago/Milwaukee team, with remote eligibility for qualified candidates.

You will lead implementation, client service, strategic planning, renewal preparation, education, and enrollment, plus ongoing client consultation, traveling as needed to client sites to ensure successful outcomes.

Qualifications

• Bachelor’s degree preferred
• 5 to 7 years employee benefits/insurance industry experience preferred
• Strong consultative skills; able to think broadly when problem solving and making decisions
• Segment/specialty knowledge preferred
• Superior relationship building/management, interpersonal and partnership skills; able to influence a range of constituents
• Presale expertise that can assist in the influence and sale of Unum’s value proposition
• Demonstrated success in critical thinking; able to analyze data and make effective recommendations
• Excellent communication, presentation, negotiation, persuasion, and conflict management skills
• Ability to anticipate needs of clients and educate
• Robust strategic re‑enrollment expertise
• Strong organizational, planning, time management and delegation skills
• Strong leadership skills
• Ability and desire to coach and mentor others
• Full understanding of underwriting and risk concepts
• Full understanding of, and ability, to correlate between the entire Unum product portfolio to educate, and on a consultative basis cross sell products/services to brokers/clients
• Strong business and financial acumen
• Strong computer skills
• Proper licensing and appointing are conditions of employment and must be obtained within 90 days from the date of hire/promotion
• Ability to travel as needed

Responsibilities

• Implementation and Ongoing Client Service: Lead resources to meet client needs, develop high level actions, leverage Unum services, ensure successful implementation, and coordinate with Home Office and partners
• Strategic Planning and Execution: Develop and implement strategic plans for clients, renewals planning, and engage in renewal activities with Sales Consultants
• Benefit Education and Enrollment (Enrollment): Drive employee marketing of Unum benefits, develop enrollment strategies, and build relationships with brokers and other firms to provide comprehensive solutions
• Client Consultation: Act as a consultant to employers, identify growth opportunities, and advise on health management strategies

Skills

Consultative skills

Communication

Leadership

Organizational skills

Time management

Delegation

Negotiation

Financial acumen

Problem solving

Education

Bachelor’s degree preferred

Tools

Computer skills

Job description

Unum is seeking a National Client Manager to steward relationships for large groups (2,000+ lives) and design customized service strategies for each case. This role supports the Chicago/Milwaukee team, with remote eligibility for qualified candidates.

You will lead implementation, client service, strategic planning, renewal preparation, education, and enrollment, plus ongoing client consultation, traveling as needed to client sites to ensure successful outcomes.