Senior Client Manager

Marsh McLennan; Washington; Hybrid; USD 212,000 - 318,000; Full time

Benefits offered by this job

Health and welfare benefits

Tuition assistance

401K savings and retirement programs

Employee assistance programs

Job summary

Mercer in Washington, DC is seeking a senior client leadership professional to manage a portfolio of large client accounts and expand revenue. The role is hybrid, requiring in-office presence at least three days a week and collaboration with Mercer consultants across practices to deliver tailored solutions for multilevel buyers and corporate clients.

You will engage with C-suite executives, build buyer hubs, and drive cross-LOB initiatives to accelerate growth while maintaining rigorous service

Qualifications

• Minimum of 15 years of experience in a consulting environment and client management success.
• Strong project management, financial acumen, and communication skills.
• Ability to understand and respond to client business needs, priorities and environments.

Responsibilities

• Manage a portfolio of large/jumbo client accounts (5,000+ employees) and ensure client satisfaction.
• Grow client revenue by establishing internal and external networks and generating new opportunities.
• Develop and maintain process rigor on business development leads and drive teams to success.
• Navigate internal networks to assemble cross-LOB Marsh McLennan teams for tailored solutions.
• Collaborate with Mercer consultants to design growth plans and engage C-suite executives.

Skills

Client relationship management

Project management

Financial acumen

Communication skills

Executive engagement

Job description

Company:

Mercer

Description:

We are seeking a talented individual to join our Region Market Development team and manage a portfolio of large/jumbo client accounts at Mercer. This role will be based in our Washington, DC office.

You will play a critical role in establishing trusted advisor relationships with our DC, Maryland and Virginia clients, working with top-tier consulting talent across Mercer’s Practices and driving revenue growth. This is a hybrid role that has a requirement of working at least three days a week in the office.

We will count on you to:

• Manage a portfolio of large/jumbo client accounts (5,000+ employees), ensuring client satisfaction and addressing escalated issues effectively.
• Grow client revenue by establishing internal and external networks and channels with key buyers while generating new business opportunities.
• Develop and maintain process rigor on business development leads, tracking activities, and driving teams toward success.
• Navigate internal networks to bring together cross-LOB and Marsh McLennan teams to create tailored solutions that meet client needs.
• Collaborate with Mercer consultants and thought leaders to design strategic growth plans and engage C-suite executives in client and prospect organizations.

What you need to have:

• Minimum of 15 years of experience in a consulting environment, with demonstrated success in client management.
• Strong project management, financial acumen, and communication skills.
• Ability to understand and respond to client business needs, priorities, and industry environments.

What makes you stand out:

• Experience in engaging with C-suite and senior-level executives across HR, Finance, and IT sectors.
• Proven ability to build and expand buyer hubs, enhancing strategic relationships.
• Strong business acumen and a proactive approach to problem-solving and solution architecture.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting [e-mail].

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

The applicable base salary range for this role is $212,000 to $318,000.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.