Senior Client Manager

Socket.dev; Scottsdale (AZ); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development opportunities

People-first culture

Global reach/local impact

Job summary

Gallagher Benefit Services is seeking a Senior Client Manager to lead a team delivering high-quality service to our clients in the Scottsdale area. You’ll work with the Branch Client Service Director and Branch Manager to align team goals with branch strategy and ensure client satisfaction.

Ideal candidates have a Bachelor’s degree with 5+ years in client service/claims management (or a HS/GED with 10+ years) and at least 1 year of supervisory experience; LIFE & Health licensing as required.

Qualifications

• Bachelor's degree with 5+ years client service and/or claims management experience or HS/GED with 10+ years experience.
• 1+ years supervisory experience.
• LIFE & HEALTH licensing as required.

Responsibilities

• Lead a team of client service professionals delivering top-tier support to clients.
• Collaborate with Branch Client Service Director and Branch Manager to align team goals with branch strategy.
• Influence client satisfaction, retention, and overall branch success.
• Foster collaboration and continuous improvement to deliver real value to clients.

Skills

Client service

Claims management

Supervisory experience

Education

Bachelor's degree

High School/GED with 10+ years experience

Job description

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Overview

At Gallagher, we believe in shaping a future defined by excellence. As a Senior Client Manager, you’ll lead a team dedicated to delivering high-quality service to our clients. This role is pivotal in ensuring client satisfaction, retention, and enhancing Gallagher’s value. You’ll work closely with the Branch Client Service Director and Branch Manager to align team goals with branch strategies.

How you'll make an impact

• Lead a team of client service professionals, ensuring they deliver top-notch support to both internal and external clients.
• Work closely with the Branch Client Service Director and Branch Manager to align team goals with the branch’s strategy.
• Your leadership will directly influence client satisfaction, retention, and the overall success of our branch.
• By fostering a culture of collaboration and continuous improvement, you’ll help your team thrive and deliver real value to our clients.

About You

Required: Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience. 1+ years supervisory experience. LIFE & HEALTH licensing as required.

Preferred: Previous insurance knowledge and experience managing client relationships. Solid financial acumen.

Behaviors: Proficient in using technology as a tool to maximize productivity and quality. Strong written and verbal communication skills. Comfortably engages others in consultative discussion. Effectively manages/balances multiple and sometimes competing priorities. Works in a self-directed manner.

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Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.

For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

Equal Opportunity / Inclusion

At Gallagher, we are dedicated to building an inclusive and authentic workplace.

At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)