Senior Client Executive, GLLF

Thomson Reuters; Boston (MA); On-site; USD 143,000 - 267,000; Full time

Job summary

An established industry player is seeking a Senior Client Executive to drive sales and client engagement in a fast-paced environment. This role involves collaborating with a dedicated sales team to exceed targets, conducting strategic client meetings, and fostering meaningful relationships within the legal sector. The ideal candidate will possess strong negotiation and communication skills, with a proven track record in B2B sales. Join a company that values diversity, inclusion, and personal growth, and make a significant impact in the legal marketplace while enjoying a competitive benefits package.

Benefits

Flexible Vacation

Mental Health Days Off

Work from Another Location

Retirement Savings Plan

Tuition Reimbursement

Employee Stock Purchase Plan

Qualifications

• 5-7 years of B2B sales experience, preferably in the legal market.
• Ability to build strategic connections and engage effectively with clients.

Responsibilities

• Exceed sales and retention targets while nurturing complex renewals.
• Hold quarterly business reviews and create joint action plans with clients.

Skills

Sales Experience

Customer Engagement

Negotiation Skills

Communication Skills

Time Management

Education

Bachelor's Degree

Job description

The Global Large Law Firm Senior Client Executive is responsible for collaborating with a sales team that will nurture opportunities and move our most complex renewals to close, both for existing ‘non-named’ account renewals and incremental sales (upsell).

About the Role:

In this opportunity as a Senior Client Executive, you will:

1. Be expected to exceed sales and retention targets.

2. Customer Engagement: On average, hold 10 virtual and in-person strategic appointments per week, driving high value for the customer and high impact for TR.

3. Hold and lead quarterly business reviews with key stakeholders to understand 1) The firm’s overall strategy and specifically the firm’s technology strategy, including regarding a Legal AI-assistant; 2) Identify where TR supports the strategies today (value proof points) and gaps that TR can help solve; and 3) Creating a joint action plan with the customer to execute on resolutions. Business reviews are scheduled at the beginning of the year as recurring quarterly and the SCE is setting the agenda, preparing the foundational information for the review and coordinating who needs to attend.

4. Reach: Build unique strategic connections (director and attorney) within your customer base, targeting 10 net new per quarter, including identifying and orchestrating in-firm workshops or speed sessions.

5. Engage with Customer Success Team regularly for each account to understand on-boarding strategy, continued product adoption and growth opportunities to feed into quarterly business reviews and sales process.

6. Messaging: Create, own and evolve your TR holistic messaging to generate qualified opportunities.

7. Predict risk, create and execute on a mitigation plan.

About You:

You're a fit for the Senior Client Executive role if your background includes:

1. Thriving in a fast-paced environment, focused on impactful customer interactions.

2. 5-7 years’ experience with successful sales in Business-to-Business marketplace.

3. Sales/Client Retention experience, preferably in the legal market.

Our ideal candidate will also possess:

1. Excellent knowledge and understanding of products and services for the Global Large Law/Large Law Channel. Strong understanding of the market and become a thought leader in this space.

2. A strong understanding of the law firm’s overall business; ability to listen effectively and obtain necessary information on law firms and create/maintain strategic connections with clients.

3. Ability to utilize appropriate interpersonal styles to establish effective relationships with employees, customers and internal partners; interacts with others in a way that promotes openness and trust and gives them confidence in one’s intentions.

4. Strong negotiation skills by effectively exploring alternatives and positions to reach outcomes that gain the support and acceptance of all parties.

5. Excellent time management and organizational skills.

6. Excellent communication skills: verbal, written and presentation.

What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

1. Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

2. Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

3. Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

4. Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

5. Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency.

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. These benefits meet or exceed the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The target total cash compensation range varies across locations. For any eligible US locations, unless otherwise noted, the target total cash compensation range for this role is $143,500 - $266,500. This is inclusive of both base pay and any target sales incentive.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.