Senior Client Delivery Project Manager (Debit) - Remote

Velera Solutions, LLC; United States; Remote; USD 85,000 - 108,000; Full time

Benefits offered by this job

Competitive wages

Medical with telemedicine

Dental and Vision

401k with employer match

Paid Holidays

Tuition Reimbursement

Wellness program

Job summary

Velera is seeking a Senior Client Delivery Project Manager to lead the implementation of complex payment and fintech projects. This role drives the project lifecycle from planning to go-live, coordinating cross-functional teams and external partners while maintaining clear, proactive communication with clients and stakeholders.

The position emphasizes PMI-based methodologies, strong leadership, and a focus on client satisfaction within the financial services domain.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 7+ years of project management experience required.
• 5+ years in a client-facing role required.
• 5+ years in the financial services industry with card processing and payment solutions preferred.

Responsibilities

• Lead and direct project work-teams and resources through the delivery lifecycle.
• Communicate status to clients, sponsors, and vendors.
• Develop and manage project plans, schedules, and dependencies.
• Collaborate with technology leaders to coordinate interdependencies and resources.
• Mentor Operational Services staff in project management practices.

Skills

Project management

Client facing

Leadership

Financial services domain knowledge

Education

Bachelor’s degree or equivalent

PMP certification (preferred)

Job description

Join the People Helping People Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.

The Opportunity

The Senior Client Delivery Project Manager establishes and directs efforts of project work-team and related resources as required to successfully plan, develop, test and implement projects. Incumbent will assume leadership role for assigned projects and coordinate all phases of operational implementation of project deliverables using established PMI project management methodologies.

Day in the Life

Leads and manages the project implementation lifecycle to deliver multiple projects and initiatives. Delivers effective, accurate, and consistent communication to project teams, management, external clients, and vendors. Leads project teams.

Facilitates and leads project resources through the work breakdown process to define tasks, durations, effort, and dependencies to establish a solid implementation schedule. Partners with technology leaders to understand interdependencies and lead time to identify project resources and develop a comprehensive schedule. Drives and coordinates cross-functional project team members from multiple disciplines, assigns individual responsibilities, and leads team meetings to ensure delivery objectives are met.

Maintains project documentation; ensures project documents are complete, current, and appropriately stored. Prepare and distribute project reports and communications; communicates with technology team, project sponsors, stakeholders, functional area managers and/or consultants regarding status of specific tasks. Ensure various integration elements of assigned projects are properly coordinated including: project plan development, project plan execution, and overall change control; Develop highly technical, detailed project plan including all work required to successfully complete both internal and client facing projects.

Act as the primary liaison and manage expectations of key sponsors and client executive staff related to timing, functionality and business objectives needed to support a successful go live. Assume responsibility, manages conflict within the group and provides final approval for entire project on behalf of all stakeholders; Troubleshoot project issues and escape them to upper management if necessary. Leads lesson learned exercises and participates in root cause analysis discussions. Ensure that project information is communicated in a timely manner through communication planning, information distribution, performance reporting and administrative closure.

Collaborate effectively with other project managers, various subcontracting partners, external consulting organizations, customer resources, contractor and other 3rd party providers ensuring the quality standards for the project are met. Facilitate project meetings including project kick off and specification meetings. Work in a consultative role with senior client management including CEO and project teams to ensure business requirements are met. Travel to client locations to meet and discuss specifications, business objectives, and project options; facilitate meeting with key client personnel including IT for network connectivity and file mapping. Serve as mentor for other Operational Services staff related to project management methodologies and best practices.

Maintain interaction with credit unions, MasterCard, VISA and other processors, software vendors and ATM networks for the purpose of coordinating products/projects. Maintain thorough understanding of payment processing card industry, card processing systems and subsystems, and/or related in-house applications, and a primary understanding of system parameters, regional ATM networks. Perform other duties as assigned.

Qualifications

• Bachelor’s degree in related field and/or equivalent combination experience and education is required.
• PMP certification preferred
• 7 years of project management experience required
• 5 years in a client facing role required
• 5 years in the financial services industry with card processing and payment solutions preferred
• Large-scale conversion project leadership and card processing experience preferred.
• Client facing project leadership and card processing experience preferred.

About Velera

At Velera, inclusion isn’t an initiative – it’s how we work. Guided by a people‑helping‑people philosophy, we cultivate a culture where every employee feels valued, respected and empowered to do their best work. We’re committed to building a diverse workforce and fostering meaningful connection across our teams. Through a remote‑first, flexible environment, we prioritize psychological safety, wellbeing and belonging so individuals and teams can collaborate to thrive. Together, we’re shaping a new era of secure, innovative solutions for the clients and communities we serve. Learn more about what it’s like to work at Velera.

Your voice. Our velocity. Shaping a new era together.

At Velera, the nation’s premier payments credit union service organization (CUSO) and an integrated financial technology solutions provider, you’ll be part of a team committed to the long-term growth and success of financial institutions, our employees and our industry.

Pay Equity

$84,900.00 - $108,200.00
Actual Pay will be adjusted based on experience and other job‑related factors permitted by law.

Great Work/Life Benefits!

• Competitive wages
• Medical with telemedicine
• Dental and Vision
• Basic and Optional Life Insurance
• Paid Time Off (PTO)
• Maternity, Parental, Family Care
• Community Volunteer Time Off 12
• Paid Holidays
• Company Paid Disability Insurance
• 401k (with employer match)
• Health Savings Accounts (HSA) with company provided contributions
• Flexible Spending Accounts (FSA)
• Supplemental Insurance
• Mental Health and Well‑being: Employee Assistance Program (EAP)
• Tuition Reimbursement
• Wellness program

Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster.

Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

This role is currently not eligible for sponsorship.

Velera is an E-Verify Employer. Review the E-Verify Poster here. For information regarding your Right To Work, please click here.

As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at [e-mail] for assistance.