Senior Client Delivery Program Manager

Iron Mountain; Saint Paul (MN); Remote; USD 104,000 - 140,000; Full time

Job summary

Join a forward-thinking company as a Senior Client Delivery Program Manager, where you will oversee the delivery of complex digital solutions for diverse clients. This role involves leading cross-functional teams, managing large-scale projects, and ensuring exceptional customer engagement. With a focus on innovative solutions and sustainability, you will play a pivotal role in enhancing client satisfaction and operational efficiency. If you have a passion for project management and a knack for effective communication, this opportunity is perfect for you to make a significant impact in a dynamic environment.

Qualifications

• 7-10 years of project management experience in a matrix environment.
• Bachelor's degree or equivalent work experience preferred.

Responsibilities

• Lead implementation programs for complex, enterprise-level solutions.
• Manage a matrixed project team and coordinate multiple workstreams.

Skills

Project Management

Customer Engagement

Communication Skills

Decision Making

Problem Solving

Education

Bachelor's degree in Management

PMP Certification

Tools

SDLC Methodologies

Document Management Solutions

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Position Overview

The Senior Client Delivery Program Manager, Digital Solution (DS) is responsible for the end-to-end delivery of DS cross-functional programs for new and existing customers. The Senior Client Delivery Program Manager works directly with customer stakeholders and internal Iron Mountain teams to implement business process management solutions. The Program Manager is responsible for working closely with multiple regional Project/Program Managers and DS Technical Implementation Managers, Sales Organization, Field Operations, DS Management/leadership, and Account Management to coordinate and oversee large scale, multi-region projects that involve delivery by multiple work streams.

Key Accountabilities

Responsibilities:

• Responsible for leading implementation programs of highly complex, multi-service line, enterprise level solutions for DS customers globally.
• Manages a matrixed project team, including subordinate regional project managers from different internal areas, such as Product Team, IT Infrastructure, Real Estate, HR, IT Security and Finance.
• Works directly with customer project management and project resources, provides direction to cross-functional workstream leads, and works with internal and customer stakeholders to meet performance requirements and customer expectations.
• Is the primary, day to day, central point of contact for customer and internal resources to provide continuity in messaging, scope, schedule, risks and performance reporting.
• Creates and manages the program-level schedule by integrating individual workstream schedules and customer schedules into an overall plan. Manages the identification and coordination of dependent tasks and conflicting priorities.
• Develops and manages weekly status reports and issue logs. Utilizes reporting tools to measure and communicate progress, quality, and compliance.
• Manages customers through a system Change Control process including level of effort analysis and change implementation.
• Ensures internal stakeholder requirements are met including performance, quality, and financial goals.
• Responsible for planning and delivering a successful DS program and seamlessly transitioning the customer to field operations and Help Desk support with established escalation procedures.

Knowledge, Skills & Education:

• Requires 7-10 plus years of proven project management experience in a matrix environment.
• Bachelor’s degree in Management or related field preferred or equivalent work experience.
• PMP Certification.
• Experience in external customer facing roles specifically related to customer engagement and communication, presentation skills, and demonstrated ability to drive projects to conclusion while delivering an exceptional end product.
• Experience with multiple Software Development Life Cycle (SDLC) methodologies.
• Experience with information management (DMS, ECM, Workflow Automation, BPM, A/P, Intelligent Document Processing, etc.) is a plus.
• Experience within the outsourcing, SaaS, or hosted solutions industry is a plus.
• Must have clear, executive level, excellent written and verbal communications skills – well targeted based on the level of audience within and outside the organization.
• Ability to manage projects with complex team structures utilizing both on and offshore resources.
• Must have demonstrated ability for independent decision making, supporting large customer groups, and managing highly visible projects.
• Must be able to deliver work efficiently through formal and informal channels and display broad.
• Managing large IT Projects & Programs in a global context.
• Document Management Solution concepts, desired.
• Understanding of best practices related to document management activities, desired.
• Travel (20%).

Additional Information:

Reasonably expected salary range: $104,800.00 - $139,700.00

Category: Sales

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If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail]. Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.