Senior Client Delivery Manager

Red Carrot; Washington (District of Columbia); Híbrido; USD 120.000 - 160.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Tuition reimbursement

Healthcare

401(k) with match

Profit sharing

Paid time off

Descripción de la vacante

Red Carrot is seeking a Senior Client Delivery Manager to lead day-to-day delivery of strategic communications, marketing, and creative services for federal clients. You will serve as the primary contact for customer stakeholders, ensuring on-time, on-budget, on-brand outcomes aligned to contract requirements.

Leads cross-functional teams, translates requirements into clear project plans, and maintains scope, schedule, and quality.

Formación

• Bachelor's degree in Communications, Marketing, Business, Public Relations, or related field.
• Minimum 8 years of experience in client services, account management, or project delivery within a communications, marketing, or creative agency environment.
• Minimum 3 years of experience supporting federal government customers.
• Demonstrated experience managing multiple projects, budgets, and teams simultaneously.
• Excellent written and verbal communication skills, with the ability to present confidently to senior stakeholders.
• Proficiency in Microsoft 365 and project management tools (e.g., Asana, Smartsheet, or similar).
• PMP or similar project management certification preferred.
• Ability to obtain and maintain a federal Public Trust or suitability determination.

Responsabilidades

• Serve as a primary point of contact for customer stakeholders, building trusted relationships and managing expectations across multiple concurrent projects.
• Oversee end-to-end delivery of communications and marketing work, including campaigns, creative assets, digital and social content, events, and reports.
• Translate customer requirements, task orders, and statements of work into clear project plans, schedules, and team assignments.
• Lead and coordinate cross-functional teams of writers, designers, digital specialists, and subcontractors to deliver high-quality work.
• Monitor scope, schedule, budget, and staffing; identify risks early and drive timely resolution or escalation.
• Establish and enforce quality control and review processes, including Section 508 accessibility, plain language, and brand standards.
• Prepare and deliver status reports, monthly progress reports, meeting minutes, and other contract deliverables.
• Track labor hours and burn rates in partnership with finance and operations to support accurate invoicing and forecasting.
• Identify opportunities to expand services and improve customer outcomes; contribute to recompete and proposal efforts
• Mentor junior staff and promote consistent delivery practices across the Red Carrot team

Conocimientos

Client relationship management

Budget management

Team leadership

Effective communication

Educación

Bachelor's degree in Communications, Marketing, Business, Public Relations, or related field

PMP or similar project management certification preferred

Herramientas

Microsoft 365

Asana

Smartsheet

Descripción del empleo

Senior Client Delivery Manager

Level: Senior | Work Location: Hybrid In DMV area

ABOUT THE ROLE

Red Carrot is seeking a Senior Client Delivery Manager to lead the day-to-day delivery of strategic communications, marketing, and creative services for our federal customers. This role serves as a primary point of contact for customer stakeholders, ensuring every deliverable is on time, on budget, on brand, and aligned to contract requirements. The ideal candidate blends strong account leadership with disciplined project and quality management.

KEY RESPONSIBILITIES

• Serve as a primary point of contact for customer stakeholders, building trusted relationships and managing expectations across multiple concurrent projects
• Oversee end-to-end delivery of communications and marketing work, including campaigns, creative assets, digital and social content, events, and reports
• Translate customer requirements, task orders, and statements of work into clear project plans, schedules, and team assignments
• Lead and coordinate cross-functional teams of writers, designers, digital specialists, and subcontractors to deliver high-quality work
• Monitor scope, schedule, budget, and staffing; identify risks early and drive timely resolution or escalation
• Establish and enforce quality control and review processes, including Section 508 accessibility, plain language, and brand standards
• Prepare and deliver status reports, monthly progress reports, meeting minutes, and other contract deliverables
• Track labor hours and burn rates in partnership with finance and operations to support accurate invoicing and forecasting
• Identify opportunities to expand services and improve customer outcomes; contribute to recompete and proposal efforts
• Mentor junior staff and promote consistent delivery practices across the Red Carrot team

MINIMUM QUALIFICATIONS

• Bachelor's degree in Communications, Marketing, Business, Public Relations, or related field
• Minimum 8 years of experience in client services, account management, or project delivery within a communications, marketing, or creative agency environment
• Minimum 3 years of experience supporting federal government customers
• Demonstrated experience managing multiple projects, budgets, and teams simultaneously
• Excellent written and verbal communication skills, with the ability to present confidently to senior stakeholders
• Proficiency in Microsoft 365 and project management tools (e.g., Asana, Smartsheet, or similar)
• PMP or similar project management certification preferred
• Ability to obtain and maintain a federal Public Trust or suitability determination

Benefits at Red Carrot:

At Red Carrot, we empower you to be a leader. We attract and develop talent from all backgrounds because we believe there’s strength in diversity, offering different perspectives and skills. Together, we can solve our client’s biggest challenges. We offer a competitive compensation and benefits package.

• Training and Development – Tuition reimbursement and professional trainings for eligible employees.
• Healthcare – Top-tier medical, dental, vision, life insurance and long-term disability coverage.
• 401(k) Plan – 401(k)-retirement and Roth plan with company matching and no vesting period.
• Profit Sharing – Discretionary profit-sharing plan to all eligible employees after one year of employment.
• Paid Time Off – Provides flexible work hours, paid time off, and 11 federal holidays.

About Us:

Red Carrot is an award-winning, woman-owned small business built for the complexity of federal government work. We partner with clients to advance their goals - powered by a team fueled by passion, backed by intelligence, and grounded in expertise.

From day one, we've applied industrial engineering principles and data analytics to solve complex problems with precision. Our approach is research-centric, data-informed, and audience-oriented - and it's how we deliver work that actually moves the needle.

We exist to strengthen the organizations and communities we serve through trusted, purposeful communication. That's not a tagline - it's the standard we hold ourselves to on every engagement.

Headquartered in Miami, Florida, with a strong and growing presence in Washington, D.C., our team works with clients across the country. Distance doesn't dilute our service. We build capacity where our clients need it, delivering Strategic Communications, Customer Experience, Management Consulting, and Human Capital Solutions that fit their mission - and their moment.

We're the partner organizations turn to when communication challenges are real, the stakes are high, and the work has to matter.