Senior Client Content Oversight Specialist

ICE; Jacksonville (FL); On-site; USD 98,000 - 160,000; Full time

Job summary

Intercontinental Exchange Inc. (ICE) seeks a Senior Client Content Oversight Specialist for its US-based team in Jacksonville. The role focuses on ensuring licensed ICE proprietary and 3rd party data compliance and contract adherence across the client base.

Responsibilities include engaging with customers to map workflows, analyzing use cases, and addressing audit findings. The candidate should have a Bachelor’s degree and 5+ years in financial data licensing, with strong negotiation and MS

Qualifications

• Bachelor’s degree required; 5+ years of financial data and content licensing experience.
• Experience managing and resolving customer audits.
• Strong negotiation of commercial agreements.
• Familiarity with exchange and vendor data policies (pricing, reference, real-time, derived, index data).
• Knowledge of desktop and feed workflows in financial services.

Responsibilities

• Conduct routine customer engagements to understand customer workflows and use of services.
• Document and analyze use cases and systems related to data management, distribution and end user consumption.
• Provide concise analysis and findings regarding compliance with client agreements.
• Work with internal teams to remediate findings and migrate contracts if appropriate.
• Develop relationships with internal stakeholders and external customers to advance the Client Content Oversight program.
• Identify and implement process improvements across internal workflows.
• Participate in management initiatives and ad-hoc projects.

Skills

Relationship management

Negotiation

Communication skills

Attention to detail

Education

Bachelor's degree

FISD FIA certification

Tools

MS Office Suite

Job description

Intercontinental Exchange Inc. (ICE) is looking for a Senior Client Content Oversight Specialist to join our US based team. ICE is a leading global financial information services provider with an established track record of providing mission-critical, high quality financial information and value-added services, including real-time data, pricing and reference data, fixed income evaluations, security and portfolio analytics and customized financial information portals and terminals.

We seek highly motivated candidates for an opportunity to join the Client Content Oversight team which is responsible for ensuring ICE proprietary and 3rd party data is licensed appropriately by our global customer base.

Responsibilities

• Conduct routine customer engagements to understand customer workflows and use of services
• Document and analyze use cases and associated systems/applications related to data management, distribution, and individual end user consumption
• Provide concise analysis and findings regarding compliance with client agreements
• Work with internal teams to remediate any findings and any issuance of new or amended contracts and migrate if appropriate
• Develop relationships with various internal stakeholders, and external customers to promote and support the advancement of the Client Content Oversight program
• Identify and implement process improvement enhancements across internal workflows
• Participate in management initiatives and ad-hoc special projects

Knowledge And Experience

• Bachelor’s degree is required
• 5+ years of financial data and content licensing experience with a market data vendor and/or market data management within a financial institution
• Prior experience in managing and resolving customer audits
• High proficiency in negotiating commercial agreements
• Familiarity of exchange and vendor data policies with respect to pricing, reference, corporate action, real-time, derived, and index data
• Knowledge of financial services player types and associated desktop and feed workflows
• Relationship management experience a plus, particularly across senior leadership team
• Advanced proficiency with MS Office Suite
• Excellent written and verbal communication skills
• FISD FIA certification a plus

New York Base Salary Range

The expected base salary for this role, if located in New York, is between $97,900 - 159,700 USD. The base salary range does not include Intercontinental Exchange’s incentive compensation. While we provide this range as general guidance, at ICE we compensate employees based on the skillset and experience of the individual. Regular full-time ICE employees are eligible for a suite of competitive employee benefits, including healthcare coverage (medical, dental and vision), a 401(k) plan, life insurance, time off, and paid leave for qualifying circumstances.

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.