Senior Client Associate

Arthur J. Gallagher & Co. (AJG); Carmel (IN); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits package

Career development opportunities

Collaborative culture

Job summary

Gallagher Benefit Services, part of Arthur J. Gallagher & Co., is seeking a Senior Client Associate to support client services in employee benefits.

You will contribute to renewal processes, prepare client materials, and coordinate enrollment activities with internal teams and clients. In this role you will develop industry knowledge, learn Gallagher’s standards, and guide junior teammates while maintaining accurate records and delivering high-quality service in a collaborative, ethical

Qualifications

• High School diploma/equivalent with 1 year directly applicable experience.
• Proficiency in Microsoft Office and basic math skills.
• Appropriate licensing as required.
• Associate's degree or professional certification or equivalent training and experience preferred.

Responsibilities

• Support the Employee Benefits Client Service Cycle to ensure a seamless renewal process.
• Learn Gallagher's resources to improve efficiency and client materials delivery.
• Present in enrollment meetings and participate in client calls.
• Maintain up-to-date records in the Document Management System (DMS).
• Guide junior teammates and support the broader client service team during peak enrollment season.

Skills

Verbal & written communication

Client relationship management

Deadline-driven

Team collaboration

Adaptability

Time management

Professional development

Education

High School diploma or equivalent

Associate's degree or professional certification (preferred)

Tools

Microsoft Office

Job description

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Overview

As the Senior Client Associate you will continue to develop industry knowledge and skills to support account teams in delivering exceptional service to Gallagher’s clients. You will work alongside experienced team members as you learn the business. Through hands on learning you will gain the knowledge, skills and abilities to make client-related decisions independently.

How you'll make an impact

• You will support the employee benefits Client Service Cycle to ensure a seamless renewal process and help our team retain business
• We will teach you about Gallagher’s vast network of resources to improve efficiency and effectiveness in delivering client materials
• You become proficient with industry knowledge and the GBS Professional Standards, including our "Peer Review" process that ensures quality in client deliverables
• Prepare RFPs, coordinate vendor responses, and create client presentations
• You begin to effectively present in open enrollment meetings, participate on client calls, and reply to clients via email
• Establish positive relationships in your office and support with administrative tasks as needed
• You will maintain up-to-date records in the Document Management System (DMS)
• You complete all GBS Employee Benefits Curriculum and learn from your team
• Guide junior teammates and support the broader client service team during peak enrollment season
• We ask our team to exemplify the highest ethical standards, promote ethical behavior and uphold The Gallagher Way

What skills will make me successful in this role?

• You have excellent verbal and written communication skills
• Capable of developing professional relationships with internal and external partners
• We are a collaborative team and look for teammates who are capable of meeting deadlines
• You are resilient and adaptable in the face of shifting priorities
• You seek to learn about your team and help the branch meet their goals
• You actively seek to develop professional skills
• Aim to improve personal efficiency and productivity
• You are able to clarify priorities/requests and manage your time wisely
• You are eager to support the team
• You are interested in building a knowledge of Gallagher tools, systems and shared resources
• We look for the people who go the “Extra Mile” to achieve results
• You actively approach issues that could impact client retention

About You

Required: High School diploma/equivalent plus 1 year directly applicable experience. Proficiency in Microsoft Office and basic math skills. Appropriate licensing as required. Preferred: Associate's degree, professional certification, or equivalent training and experience preferred. Previous experience managing client relationships. Behaviors: Exceptional organizational skills, Proficient in using technology as a tool to maximize productivity and quality. Strong written and verbal communication skills.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)