SENIOR CLIENT ADVISOR - DALLAS, TX

JAMES PERSE; Dallas (TX); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Flexible spending accounts

Retirement match

Employee discount

Job summary

JAMES PERSE in Highland Park, Texas, seeks a Full Time Senior Client Advisor to drive client development and sales while upholding the brand’s service standards. You will lead by example in customer care, visual merchandising, and store operations as the most senior staff member when management is absent.

You will build relationships with high-end clients, maintain the selling floor, participate in events, and manage open/close procedures.

Qualifications

• High School Diploma or GED required.
• College Degree preferred.
• Experience in retail/boutique environment with high-end goods and clientele-oriented sales.

Responsibilities

• Achieve daily, monthly, and annual sales targets and KPIs.
• Establish relationships with clients and manage communication consistent with James Perse.
• Set the example for exceptional customer service, client experience and store standards.
• Maintain the selling floor, merchandise, visuals and store standards.
• Grow existing clients and reach new prospects through networking and outreach.
• Support operational tasks and projects.
• Open and close the store and conduct opening/closing procedures.
• Local market knowledge of clientele base and brand competitors.
• Participate in special events and/or projects (e.g. Sample Sale, Physical Inventory).
• Adhere to all store and company procedures while maintaining client experience excellence.
• All other duties as assigned.

Skills

Client development

Client sales

Customer service excellence

Visual merchandising standards

Operational standards

Interpersonal communication

Time management

Integrity

Education

High School Diploma or GED

College Degree preferred

Job description

FULL TIME SENIOR CLIENT ADVISOR - HIGHLAND PARK LOCATION

OBJECTIVE OF THE POSITION

The Senior Client Advisor is responsible for achieving all objectives set forth by the company with a focus on client development and client sales. They will set the example in areas of customer service excellence, adherence to visual merchandising standards, and operational standards. In the absence of Store Management, the Senior Client Advisor is charged with overseeing all aspects of the store and staff, when is the most senior presence in the store.

ESSENTIAL DUTIES AND JOB RESPONSIBILITIES

• Achieve daily, monthly, and annual sales targets and key performance indicators.
• Establish relationships with clients and manage communication consistent with James Perse.
• Set the example for exceptional customer service, client experience and store standards.
• Maintain the selling floor, merchandise. visuals and store standards.
• Maintain and grow existing clients and reach new prospects through networking and outreach.
• Support operational tasks and projects.
• Open and close the store and conduct all opening and closing procedures.
• Local market knowledge of clientele base and brand competitors.
• Participate in special events and or projects as needed (i.e. Sample Sale, Physical Inventory, etc.).
• Adhere to all store and company procedures while maintaining operational and client experience excellence.
• All other duties as assigned.

REQUIRED SKILLS, KNOWLEDGE, EXPERIENCE

Education

• High School Diploma or GED required.
• College Degree preferred.

Experience

• Prior experience in a retail/boutique store dealing with high-end goods, and clientele-oriented sales.
• Ideally has a cultivated and established clientele following
• Experience working in retail environment(s) with 7 days a week operation, which require open scheduling availability based on business needs.

COMPETENCIES REQUIRED

• Candidates must also be outgoing, energetic, professional and good representatives of our brand and be able to emanate the James Perse brand lifestyle.
• Strong interpersonal and communications skills both verbal and written.
• Strong independent work ethic, excellent time management skills, and high level of integrity.
• Composure: Ability to handle customer interactions and potential issues or concerns courteously and professionally.

Since the late 1990's, James Perse has defined Southern California style. Our collections for men, women and home - which have become synonymous with sophistication, detail and quality - are sold in over 70 James Perse boutiques, as well as in fine department and specialty stores around the world.

Our employees are smart, creative, passionate and service-driven individuals who meet the same superior standards we set for our products. We embrace talented people with diverse backgrounds and experiences, and support policies and practices that prohibit discrimination against any person because of race, color, national origin, religion, gender, gender identity, age, marital status, disability, sexual orientation or any other characteristic protected by applicable law.

JAMES PERSE offers competitive benefits packages, including health, dental, and vision insurance, life insurance, short-term and long-term disability insurance, flexible spending accounts, an employee assistance program, paid vacation, paid sick time, a retirement savings plan with company match, and a generous employee discount.

We appreciate your interest in our company and look forward to hearing from you.