Full Time Retail Senior Client Advisor

James Perse; Wilmette (IL); On-site; USD 61,992,000 - 82,656,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Flexible spending

Employee assistance program

Paid vacation

Paid sick time

401(k) plan

Employee discount

Job summary

James Perse is hiring a Senior Retail Client Advisor in Wilmette, IL. The role focuses on client development, sales excellence, and maintaining James Perse store standards.

The Senior Client Advisor oversees store operations and staff in the absence of Store Management, acting as the most senior presence on site. Starting at $22.00 per hour plus commission on personal net sales, the position emphasizes exemplary customer service, relationship-building, and strict adherence to visual

Qualifications

• Experience in a retail/boutique store dealing with high-end goods and clientele.
• Ability to develop and grow a cultivated client base.
• Open availability for a seven-day-a-week operation as needed.

Responsibilities

• Achieve daily, monthly, and annual sales targets and KPIs.
• Build relationships with clients and manage communications in line with James Perse.
• Deliver exceptional customer service and maintain store standards.
• Maintain selling floor, visuals, and merchandise presentation.
• Grow existing clients and reach new prospects through outreach.
• Support operational tasks and projects as required.
• Open and close the store and perform opening/closing procedures.
• Leverage local market knowledge of clientele and competitors.
• Participate in events and projects (e.g., sample sales, inventory).
• Adhere to store and company procedures while sustaining client experience.

Skills

Retail experience

High-end client handling

Client development

Education

High School Diploma or GED

College degree preferred

Job description

JAMES PERSE IS CURRENTLY HIRING A FULL TIME SENIOR RETAIL CLIENT ADVISOR AT OUR WILMETTE, IL LOCATION

OBJECTIVE OF THE POSITION

The Senior Client Advisor is responsible for achieving all objectives set forth by the company with a focus on client development and client sales. They will set the example in areas of customer service excellence, adherence to visual merchandising standards, and operational standards. In the absence of Store Management, the Senior Client Advisor is charged with overseeing all aspects of the store and staff, when is the most senior presence in the store.

ESSENTIAL DUTIES AND JOB RESPONSIBILITIES

• Achieve daily, monthly, and annual sales targets and key performance indicators.
• Establish relationships with clients and manage communication consistent with James Perse.
• Set the example for exceptional customer service, client experience and store standards.
• Maintain the selling floor, merchandise. visuals and store standards.
• Maintain and grow existing clients and reach new prospects through networking and outreach.
• Support operational tasks and projects.
• Open and close the store and conduct all opening and closing procedures.
• Local market knowledge of clientele base and brand competitors.
• Participate in special events and or projects as needed (i.e. Sample Sale, Physical Inventory, etc.).
• Adhere to all store and company procedures while maintaining operational and client experience excellence.
• All other duties as assigned.

REQUIRED SKILLS, KNOWLEDGE, EXPERIENCE

Education

• High School Diploma or GED required.
• College Degree preferred.

Experience

• Prior experience in a retail/boutique store dealing with high-end goods, and clientele-oriented sales.
• Ideally has a cultivated and established clientele following
• Experience working in retail environment(s) with 7 days a week operation, which require open scheduling availability based on business needs.

COMPETENCIES REQUIRED

• Candidates must also be outgoing, energetic, professional and good representatives of our brand and be able to emanate the James Perse brand lifestyle.
• Strong interpersonal and communications skills both verbal and written.
• Strong independent work ethic, excellent time management skills, and high level of integrity.
• Composure: Ability to handle customer interactions and potential issues or concerns courteously and professionally.

PAY TRANSPARENCY

This position pays $22.00 per hour plus commission on personal net sales.

JAMES PERSE was founded over 20 years ago in Los Angeles, California by its eponymous designer. James’ signature design philosophy and aesthetic – the pairing of elegance and sophistication with simplicity and comfort – is borne from his passion for minimalist architecture and (as a Los Angeles native) his intimate familiarity with west coast indoor / outdoor living and the casual clothing inspired by it. This approach has been applied to each step in developing the JAMES PERSE brand, which has become synonymous with Southern California life and style.

At the Company’s inception, James’ mission was to bring an elevated look and feel to unique baseball caps and basic tees. Two decades later, the Company has expanded to producing full lines of its famously soft and meticulously constructed modern classics for men and women, as well as home furnishings, accessories, and limited edition goods. Our collections are sold in over 40 JAMES PERSE boutiques, as well as in fine department and specialty stores around the world.

Our employees are smart, creative, passionate, and service-driven individuals who meet the same superior standards we set for our products. We embrace talented people with diverse backgrounds and experiences, and support policies and practices that prohibit discrimination against any person because of race, color, national origin, religion, gender, gender identity, age, marital status, disability, sexual orientation, or any other characteristic protected by applicable law.

JAMES PERSEoffers competitive benefits packages, including health, dental, and vision insurance, life insurance,short-term andlong-term disability insurance,flexible spending accounts,an employee assistance program, paid vacation,paid sick time,a retirement savings planwith company match,and a generous employee discount.

We appreciate your interest in our company and look forward to hearing from you.