Full Time Retail Senior Client Advisor

James Perse Enterprises; Los Angeles (CA); On-site; USD 52,349,000 - 66,125,000; Full time

Job summary

JAMES PERSE is hiring a Senior Client Advisor for our Studio City, CA location. This role emphasizes client development, delivering top-tier service, and maintaining store standards. You will meet sales targets, build client relationships, and support seven-day operation with opening/closing duties.

Prior high-end retail experience is preferred and a cultivation of an established client base is a plus. We offer competitive compensation with $20.00 per hour plus commission and a comprehensive

Qualifications

• High school diploma or GED required.
• College degree preferred.
• Retail experience with high-end goods and client-focused sales.

Responsibilities

• Achieve daily, monthly, and annual sales targets and KPIs.
• Establish client relationships and manage communications.
• Set the standard for exceptional customer service and store visuals.
• Maintain selling floor, merchandise, visuals and standards.
• Grow existing clients and reach new prospects.
• Open and close the store; perform opening/closing procedures.
• Contribute to events and projects as needed.

Skills

Client relationships

Sales excellence

Communication skills

Customer service

Education

High School Diploma or GED

College degree preferred

Job description

JAMES PERSE IS CURRENTLY HIRING A FULL TIME SENIOR CLIENT ADVISOR FOR OUR STUDIO CITY, CA LOCATION

OBJECTIVE OF THE POSITION

The Senior Client Advisor is responsible for achieving all objectives set forth by the company with a focus on client development and client sales. They will set the example in areas of customer service excellence, adherence to visual merchandising standards, and operational standards. In the absence of Store Management, the Senior Client Advisor is charged with overseeing all aspects of the store and staff, when is the most senior presence in the store.

Essential Duties And Job Responsibilities

• Achieve daily, monthly, and annual sales targets and key performance indicators.
• Establish relationships with clients and manage communication consistent with James Perse
• Set the example for exceptional customer service, client experience and store standards
• Maintain the selling floor, merchandise. visuals and store standards
• Maintain and grow existing clients and reach new prospects through networking and outreach
• Support operational tasks and projects
• Open and close the store and conduct all opening and closing procedures
• Local market knowledge of clientele base and brand competitors
• Participate in special events and or projects as needed (i.e. Sample Sale, Physical Inventory, etc.)
• Adhere to all store and company procedures while maintaining operational and client experience excellence
• All other duties as assigned

Education

• High School Diploma or GED required
• College Degree preferred

Experience

• Prior experience in a retail/boutique store dealing with high-end goods, and clientele-oriented sales
• Ideally has a cultivated and established clientele following
• Experience working in retail environment(s) with 7 days a week operation, which require open scheduling availability based on business needs

Competencies Required

• Candidates must also be outgoing, energetic, professional and good representatives of our brand and be able to emanate the James Perse brand lifestyle
• Strong interpersonal and communications skills both verbal and written
• Strong independent work ethic, excellent time management skills, and high level of integrity
• Composure: Ability to handle customer interactions and potential issues or concerns courteously and professionally

PAY TRANSPARENCY

This position pays $20.00 per hour plus commission on personal net sales.

JAMES PERSE was founded over 20 years ago in Los Angeles, California by its eponymous designer. James’ signature design philosophy and aesthetic – the pairing of elegance and sophistication with simplicity and comfort – is borne from his passion for minimalist architecture and (as a Los Angeles native) his intimate familiarity with west coast indoor / outdoor living and the casual clothing inspired by it. This approach has been applied to each step in developing the JAMES PERSE brand, which has become synonymous with Southern California life and style.

At the Company’s inception, James’ mission was to bring an elevated look and feel to unique baseball caps and basic tees. Two decades later, the Company has expanded to producing full lines of its famously soft and meticulously constructed modern classics for men and women, as well as home furnishings, accessories, and limited edition goods. Our collections are sold in over 40 JAMES PERSE boutiques, as well as in fine department and specialty stores around the world.

Our employees are smart, creative, passionate, and service-driven individuals who meet the same superior standards we set for our products. We embrace talented people with diverse backgrounds and experiences, and support policies and practices that prohibit discrimination against any person because of race, color, national origin, religion, gender, gender identity, age, marital status, disability, sexual orientation, or any other characteristic protected by applicable law.

JAMES PERSE offers competitive benefits packages, including health, dental, and vision insurance, life insurance, short-term and long-term disability insurance, flexible spending accounts, an employee assistance program, paid vacation, paid sick time, a retirement savings plan with company match, and a generous employee discount.

We appreciate your interest in our company and look forward to hearing from you.