Team Lead-2

Cor Partners, Inc.; Dallas (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Cor Partners, Inc. is seeking a Claims Operations Leader to supervise day-to-day work of Claims Administrators and File Reviewers in Dallas. You will guide workloads, ensure accuracy and service standards, and address routine issues while escalating significant concerns to the Team Manager.

You’ll help onboard and train new members, monitor vendor communications, and drive improvements in processes and customer experience. Strong leadership and client-facing skills are essential.

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• 2–4 years of experience in claims, operations, vendor management or quality assurance.
• Working knowledge of claim settlement practices as prescribed within the states that the team lead supervises.
• Excellent customer service focus and customer relations skills.
• Strong attention to detail, organizational and time management skills.
• Ability to coach and mentor team members to improve performance and grow professionally.

Responsibilities

• Supervise and support the day-to-day work of Claims Administrators and File Reviewers.
• Assign, monitor, and adjust workloads to ensure timely, accurate work.
• Review completed work for compliance with policies, guidelines, and client requirements.
• Serve as first point of contact for day-to-day team questions.
• Assist onboarding and training of new team members.
• Support vendor communication and performance monitoring.
• Identify opportunities to improve processes, work quality, efficiency, and customer experience.
• Provide feedback on team performance, training needs and development opportunities.

Skills

Customer service

Attention to detail

Time management

Communication

Coaching & mentoring

Team leadership

Problem solving

Education

Bachelor’s degree or equivalent experience

Tools

Xactimate

XactContents

Microsoft Office

Job description

Primary Responsibilities

Supervise and support the day-to-day work of Claims Administrators and File Reviewers, providing direction and guidance as needed. Assign, monitor, and adjust workloads to ensure work is completed accurately, on time, and in accordance with service standards. Review completed work to ensure compliance with company policies, quality guidelines, and client requirements. Serve as the first point of contact for day-to-day team questions, address routine operational issues, and elevate significant concerns to the Team Manager. Support the onboarding and training of new team members to ensure they understand claims procedures, client communication expectations, and service level requirements. Assist the Team Manager with vendor communication and performance monitoring, including reviewing daily inbound and outbound calls and emails to ensure service standards are met. Identify opportunities to improve processes, work quality, efficiency, and customer experience, and recommend solutions as appropriate. Promote a positive and collaborative team environment. Provide the Team Manager with feedback on team member performance, training needs, and development opportunities to support their growth.

undefined Qualifications:

Bachelor’s degree or equivalent experience preferred. 2–4 years of experience in claims, operations, vendor management or quality assurance. Working knowledge of claim settlement practices as prescribed within the states that the team lead supervises. Excellent customer service focus and customer relations skills. Strong attention to detail, organizational, and time management skills. Ability to coach and mentor team members to improve performance and grow professionally. Demonstrated technical claims expertise, including complex claims handling procedures and proficiency in client-specific software applications, with the ability to effectively train and support team members in their use Effective communication and problem-solving skills. Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and ability to learn claims/operational systems including Xactimate and XactContents. Ability to manage multiple priorities in a fast-paced environment. Strong customer service focus and customer relations skills with the understanding our customers include not only our clients but also our site managers, trainers and adjusters.

Eberl is a people-centric organization powered by technology and compassion for others, with a culture built on a continuous improvement mindset. We’re the industry’s trusted partner in providing innovative and reliable services through a full-spectrum e-suite of claims handling solutions. Our strength and success as a company depends on each individual member of our team. That’s why we operate under the same philosophy with the people inside our company, as we do with our partners. We treat every team member with empathy and focus on their individual success and growth. Empowering our people is the key to our continued history of providing best-in-class claims support when our partners need us.