Senior Claims Specialist - Auto Material Damage - Remote

Crum & Forster Insurance; Morristown, New York (NJ, NY); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Specialist to join their dynamic team. In this fully remote role, you will manage a portfolio of claims, ensuring timely investigations and evaluations while providing exceptional customer service. The ideal candidate will have a solid background in claims handling, excellent communication skills, and the ability to work collaboratively within a team. This innovative firm offers a competitive compensation package, generous benefits, and a commitment to employee development, making it a fantastic place to grow your career and make a meaningful impact in the insurance industry.

Benefits

Competitive Compensation Package

Generous 401K Employer Match

Employee Stock Purchase Plan

Generous Paid Time Off

Excellent Health Benefits

Tuition Reimbursement

Professional Training Opportunities

Volunteer Opportunities

Corporate Giving Program

Qualifications

• 3-5 years' experience in handling property damage claims is required.
• Excellent communication skills are essential for this role.

Responsibilities

• Manage a pending of at least 70 claims from property and cargo.
• Provide superior customer service throughout the claims handling process.

Skills

Claims Handling

Verbal Communication

Written Communication

Customer Service

Investigation Skills

Education

College Degree

Insurance Related Courses

Tools

Microsoft Office Suite

Job description

Crum & Forster Company Overview

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A" (Excellent) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry.

Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the 2024 Great Place to Work Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion.

C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: www.cfins.com.

Job Description

S&S Transportation & Sharing Economy is looking for a Senior Specialist who enjoys being a key part of a dynamic team. As a Senior Specialist, you will manage a pending of at least 70 claims arising from property, physical damage, and cargo. You will be expected to operate under appropriate levels of supervision and within established authority. The position will report to the assigned Manager.

This position is fully remote.

What you will do for C&F:

• Receives claims assignments. Verifies and determines applicability of coverage.
• Determines the method and extent of investigation for each claim as required by company Best Practices.
• Reviews and manages outstanding files, as assigned, for adequacy and timeliness of investigation, evaluation and reserve and maintains a timely diary for each case.
• Assigns, and monitors independent adjusters, to ensure adequate investigations, appraisals, and settlements.
• Evaluates and adjusts claims within the adjuster’s authority level.
• Reports directly on technical matters to manager.
• Evaluates and manages litigated claims, determines future course of handling and proper method of disposition. Consults with the claim manager on those claims in which assistance and consultation is needed, as well as on those claims which exceed assigned authority.
• Assesses recovery potential and is responsible for the development of information required to successfully pursue recovery.
• Accountable for the equitable and prompt adjustment and management of assigned claims to disposition in accordance with company Best Practices.
• Responsible for providing superior customer service to all agents, insureds, and others encountered during the claims handling process.

What you will bring to C&F:

• Minimum of 3-5 years’ experience handling first and third-party property damage claims.
• College degree is preferred, and a designation and/or insurance related courses are a plus.
• Obtain and maintain required state licenses.
• Experience in subrogation preferred.
• Excellent verbal and written communication skills are essential and the ability to communicate with all levels within the organization.
• Computer skills with a working knowledge of the Microsoft Office suite of programs a must.
• Travel occasionally required.
• Understanding/knowledge of contractual indemnity and additional insured risk transfer opportunities preferred.

What C&F will bring to you

• Competitive compensation package
• Generous 401K employer match
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing
• A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
• A dynamic, ambitious, fun and exciting work environment
• We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community

At C&F you will BELONG

If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit https://www.cfins.com/onlineprivacypolicy/ca/noticeatcollection/ for more information.