Senior Claims Specialist

bitcocareers; Pasadena (CA); Hybrid; USD 70,000 - 120,000; Full time

Benefits offered by this job

Comprehensive benefits

Paid holidays & PTO

Health, dental, vision insurance

Life and disability coverage

401(k) with company match

Education and certification support

Flexible scheduling

Job summary

Old Republic Bitco Corporation in Pasadena, CA seeks a Sr. Claims Specialist for Workers’ Compensation to manage the full claim lifecycle from initial coverage through resolution. Hybrid/remote work is offered with occasional travel to other offices.

The role emphasizes accuracy, regulatory compliance, and superior service to partners and claimants. The position requires at least five years in claims handling, investigation, negotiation, and litigation support, with CA Workers’ Compensation

Qualifications

• Minimum 5 years of experience in claims handling, investigation, and litigation support.
• Knowledge of regulatory requirements and reserving principles.
• Strong communication and negotiation skills.

Responsibilities

• Review and evaluate claim reserves to reflect potential exposure.
• Investigate claims by meeting with insureds and witnesses and gathering materials.
• Document and report investigations and activities.
• Negotiate settlements with claimants and lawyers, with proper documentation.
• Maintain knowledge of regulatory requirements and coordinate with defense counsel.

Skills

Claims investigation

Claims administration

Litigation management

Coverage knowledge

CA Workers’ Comp cert

Licenses for adjusters

Customer service

Communication

Multitasking

Negotiation

Job description

Old Republic Bitco Corporation is seeking a Sr. Claims Specialist, Workers' Compensation to join our regional office located in Pasadena, CA. As a respected specialty insurer with 11 branch offices across 10 states, OR Bitco delivers tailored insurance solutions to complex industries such as construction, forest products, and oil and gas.

This position is open to a hybrid/remote work arrangement, blending flexibility with meaningful in-person collaboration. Candidates should be comfortable with occasional business travel to other OR Bitco offices and offsite locations.

At OR Bitco, our work is guided by core values. We care deeply about our people, partners, and customers. We are committed to excellence and accountability. We deliver on our promises with integrity and precision, and we strive to make a meaningful impact in everything we do. These values drive our mission to protect the people and industries that keep America running.

Join the OR Bitco team and be part of a workplace built on collaboration, open communication, and a positive culture that supports growth and success. If you are passionate about operational excellence and ready to make a measurable impact within a growing, industry-leading organization, OR Bitco offers the platform and challenge you have been looking for.

Position Summary:

This role manages California Workers’ Compensation claims overseeing the full claim lifecycle from initial coverage and compensability determinations through investigation, reserving, evaluation, and resolution. The position ensures timely and effective claim handling in compliance with company standards and regulatory requirements, while delivering a high level of service to internal and external business partners. The role also offers opportunities to broaden expertise by gaining exposure to additional lines of coverage.

Primary Responsibilities:

• Review and evaluate claim reserves to ensure that the respective reserve properly reflects the potential exposure
• Investigate claims, which may include meeting with Insureds and witnesses, and obtaining statements, records, and other evidentiary materials
• Provide proper documentation and reporting of investigation and claims handling activities
• Negotiates, including through mediation, arbitration, or other court-supervised settlement efforts, settles, and resolves claims with claimants, and their lawyers; provides appropriate claims resolution documents
• Maintain a working knowledge of regulatory and jurisdictional requirements
• Provides direction to and management of defense counsel, independent adjusters and other third parties retained to assist in a particular claim
• Other duties as assigned

Qualifications:

• Minimum of 5 years of experience with the following:
  • Claims Investigation – Statements, authorizations, retention of qualified experts and counsel
  • Claims Administration – Reports, review and set accurate and timely reserves, compliance knowledge of laws and procedures, including lost time, serious injury, and litigated claims
  • Litigation management – work with defense counsel and experts to resolve litigated claims
• Knowledge of coverage, reserving principles, investigation and negotiation techniques
• Certified Experienced CA Workers Compensation cert, CA Self-Insured cert. preferred.
• Ability to obtain and maintain state adjusting licenses, as needed
• Must be service-oriented, with the ability to provide prompt, efficient, and effective claims and customer service
• Ability to communicate clearly and effectively with our customers, claimants, opposing counsel, defense counsel, and members of the public
• Ability to manage and organize workload of multiple tasks simultaneously
• Excellent judgement, negotiation, and decision making skills
• Must be able to travel, potentially overnight

Salary Range: $70,000.00- 120,000.00, commensurate with experience.

Benefits:

• Competitive salary paired with a comprehensive benefits package
• Generous paid time off, plus 12 paid holidays annually
• Comprehensive health coverage, including medical, dental, and vision plans
• Additional protection through accident, critical illness, and hospital indemnity insurance
• Company-paid life insurance equal to 2× annual salary
• Company-paid short-term and long-term disability coverage
• 401(k) Savings and Profit Sharing Plan through Old Republic
• Ongoing education, training, and professional development opportunities
• Support for industry certifications and insurance designations, including financial assistance
• Flexible scheduling with a two-hour window for start and end times within a 7.5-hour workday
• Opportunities to give back through corporate philanthropy and community service initiatives
• Optional benefits including travel, commuter, and pet insurance
• Employee wellness support through a dedicated fitness program