Senior Claims Representative

Liberty Mutual Insurance; Weatogue (CT); Vor Ort; USD 52.000 - 70.000; Vollzeit

Zusammenfassung

Liberty Mutual Insurance is seeking a Commercial Insurance Claims Representative to review and process straightforward claims within authority while complying with policy and legal requirements.

You will interact directly with insureds, claimants and agents, determine coverage, and establish reserves and settlements, with opportunities for professional development and a comprehensive benefits package.

Qualifikationen

• Bachelor’s degree preferred; high school diploma or equivalent required.
• 1–2 years of claims handling experience preferred.
• Strong customer service and technology skills required.
• Ability to navigate multiple systems with solid organizational and communication abilities.

Aufgaben

• Investigates claims using internal and external resources, speaking with insured and involved parties, analyzing reports, and assessing damage and loss.
• Interacts directly with insureds, claimants, agents and internal customers.
• Determines policy coverage from investigation data and policy terms; notifies agents and insured of coverage issues.
• Establishes claim reserves and makes adjustments during processing.
• Determines and negotiates settlement amounts within authority.
• Writes simple to moderate property damage estimates or reviews auto damage estimates.
• Takes statements as needed and coordinates with Field Appraisers, Subrogation, SIU as appropriate.
• Maintains accurate claim files and diaries per guidelines and timelines.
• Alerts leadership to potential fraud or subrogation opportunities.

Kenntnisse

Customer service

Technology skills

Multi-system use

Communication

Organization

Ausbildung

Bachelor's degree

High school diploma

Tools

Claims management systems

Jobbeschreibung

Description

Are you looking for an opportunity to join a claims team with a fast growing company that has consistently outpaced the industry in year over year growth? Liberty Mutual has an excellent claims opportunity available. As a Commercial Insurance Claims Representative, you will review and process simple and straightforward Commercial claims within assigned authority limits consistent with policy and legal requirements. In addition to a wide range of benefits, as a direct employee, your insurance education and training are paid by Liberty Mutual.

Responsibilities

• Investigates claim using internal and external resources including speaking with the insured or other involved parties, analysis of reports, researching past claim activity, utilizing evaluation tools to make damage and loss assessments.
• Extensive and timely direct interaction with Insured's, Claimants, Agent's and Internal Customers.
• Determines policy coverage through analysis of investigation data and policy terms. Notifies agent and insured of coverage or any issues.
• Establishes claim reserve requirements and makes adjustments, as necessary, during the processing of the claims.
• Determines and negotiates settlement amount for damages claimed within assigned authority limits.
• Writes simple to moderately complex property damage estimates or review auto damage estimates.
• Takes statements when necessary and works with the Field Appraisal, Subrogation, Special Investigative Unit (SIU) as appropriate.
• Maintains accurate and current claim file/damage documentation and diaries throughout the life cycle of claim cases to ensure proper tracking and handling consistent with established guidelines and expectations.
• Alerts Unit Leader to the possibility of fraud or subrogation potential for claims being processed.

Qualifications

• Bachelor’s Degree preferred. High school diploma or equivalent required.
• 1-2 years of experience. Claims handling skills preferred.
• Strong customer service and technology skills.
• Able to navigate multiple systems, strong organizational and communication skills.
• License may be required in multiple states by state law.

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco