Senior Claims Representative

Liberty Mutual Insurance; Lake Oswego (OR); On-site; USD 55,000 - 75,000; Full time

Job summary

Liberty Mutual invites applications for a Commercial Insurance Claims Representative. The role involves reviewing and processing simple to straightforward commercial claims within policy terms and legal requirements, with education and training paid by Liberty Mutual as a direct employee.

Responsibilities include investigating claims, communicating with insureds and agents, determining coverage, setting reserves, negotiating settlements, and preparing damage estimates.

Qualifications

• Bachelor’s degree preferred.
• 1–2 years of claims handling experience is preferred.
• Strong customer service and technology skills.
• Ability to navigate multiple systems with strong organization and communication.
• License may be required in multiple states by state law.

Responsibilities

• Investigates claims with internal and external resources and speaks with involved parties.
• Interacts directly with insureds, claimants, agents and internal customers in a timely manner.
• Analyzes data to determine policy coverage and notifies relevant parties.
• Establishes claim reserves and makes adjustments as needed.
• Determines and negotiates settlements within authority limits.
• Writes simple to moderately complex property or auto damage estimates.
• Collects statements and coordinates with appraisal, subrogation, and SIU when appropriate.
• Maintains accurate claim files and notes to ensure traceability and compliance.

Skills

Customer service

Technology skills

Communication skills

Organizational skills

Education

Bachelor's degree preferred

High school diploma or equivalent

Job description

Description

Are you looking for an opportunity to join a claims team with a fast growing company that has consistently outpaced the industry in year over year growth? Liberty Mutual has an excellent claims opportunity available. As a Commercial Insurance Claims Representative, you will review and process simple and straightforward Commercial claims within assigned authority limits consistent with policy and legal requirements. In addition to a wide range of benefits, as a direct employee, your insurance education and training are paid by Liberty Mutual.

Responsibilities

• Investigates claim using internal and external resources including speaking with the insured or other involved parties, analysis of reports, researching past claim activity, utilizing evaluation tools to make damage and loss assessments.
• Extensive and timely direct interaction with Insured's, Claimants, Agent's and Internal Customers.
• Determines policy coverage through analysis of investigation data and policy terms. Notifies agent and insured of coverage or any issues.
• Establishes claim reserve requirements and makes adjustments, as necessary, during the processing of the claims.
• Determines and negotiates settlement amount for damages claimed within assigned authority limits.
• Writes simple to moderately complex property damage estimates or review auto damage estimates.
• Takes statements when necessary and works with the Field Appraisal, Subrogation, Special Investigative Unit (SIU) as appropriate.
• Maintains accurate and current claim file/damage documentation and diaries throughout the life cycle of claim cases to ensure proper tracking and handling consistent with established guidelines and expectations.
• Alerts Unit Leader to the possibility of fraud or subrogation potential for claims being processed.

Qualifications

• Bachelor’s Degree preferred. High school diploma or equivalent required.
• 1-2 years of experience. Claims handling skills preferred.
• Strong customer service and technology skills.
• Able to navigate multiple systems, strong organizational and communication skills.
• License may be required in multiple states by state law.

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco